ProCare Process Analyst

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Portage, MI 49002, United States
Job details
Work flexiblity: Hybrid Req ID: R529146 Employee type: Full Time Job category: Customer Services Travel: 10% Relocation: No

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Why join Stryker?

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

Job description

What you will do:

The ProCare Process Analyst is responsible for working cross functionally with Stryker Medical Sales Support, Technical Support, Customer Service, ProCare, Sales Account Managers, Sales Operations, and Management to ensure complete customer satisfaction and end to end process management. Responsibilities include the following:

  • Responsible for total internal and external customer satisfaction in all applicable processes and capital order management.
  • Answer incoming customer calls, emails, requests, inquiries, and other customer service-related needs as applicable to support ProCare and Stryker Medical.
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
  • Communicates process and systems as well as needs to all affected parties.
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
  • Works closely with the Technical Services team with part number lookups, basic troubleshooting and requests as needed.
  • Accounts for accurate and on time record-keeping as appropriate and in accordance with Stryker specifications per FDA regulations
  • Willingness and ability to work extended work weeks including nights and weekends and occasional week-long travel.

What you need:

  • Bachelor’s degree preferred
  • 2+ years of customer service or technical support experience preferred
  • Experience with Microsoft, Salesforce, SAP, other ERP systems, and applicable order entry systems preferred.
  • Experience troubleshooting and demonstrated problem-solving skills preferred.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Apply Now