Territory Technician - New York City - 29853BR - EN in Kalamazoo, MI at Stryker Corporation

Date Posted: 6/10/2018

Job Snapshot

Job Description

Position Summary:
  • Be Stryker’s face of service to specified health system or territory. Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience.

Position Responsibilities:
  • Deliver technical service to customer’s products and processes as defined by the statement of work; manage customer’s expectations.
  • Become an expert on properly maintaining the Stryker products within your realm of responsibility.
  • Perform service to customer’s equipment without negatively impacting their daily business / work flow.
  • Manage your schedule and resources. Constantly prioritize and urgently respond to changing customer needs.
  • Problem-solve fearlessly. As much as possible, work independently to provide exceptional customer solutions. Reach out for help as needed.
  • Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressful working conditions.
  • Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
  • Never accept status quo. Drive process improvements which increase value and sustainability for customer and Stryker.
  • Accurately report and record all testing and procedure information in compliance with Stryker and customer quality requirements.
  • Plan for frequent travel between hospitals in health system / territory based on priority of service requests.
  • Always build positive relationships with customers, reps and peers

Job Requirements

Position Requirements (Education, Special Training, Certifications):
  • 2-3 years of operating room, central sterile or biomedical experience preferred.
  • Bio-medical equipment maintenance, repair and installation experience preferred.
  • Proficient with Microsoft Office (computer software) and adaptability to learn company software.
  • Must be able to explain and generate detailed guidelines and procedures.
  • Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
  • Valid driver’s license with good driving record.
  • Bachelor Degree preferred.

Physical/Safety Requirements:
  • Passion for impressing customers; innate desire to outperform the competition.
  • 15-20% overnight travel. Willing to work overtime and overnight based on customer need.
  • Excellent verbal and written communication skills.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and our customers

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