Territory Technician - Minnesotas in Virtual, Minnesota at Stryker Corporation

Date Posted: 10/25/2018

Job Snapshot

Job Description

The company
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.  For more information, please visit our website at www.stryker.com.
 
Stryker Corporation (NYSE:SYK) announced that it has been named as one of the 2017 Best Companies to Work for in the United States.  This is the seventh consecutive year Stryker has been named to the list, and the company was ranked 19 out of 100
 
Our mission
Together with our customers, we are driven to make healthcare better.
 
Quick Facts
$11.325 billion in annual sales in 2016, 73% in U.S. 
Annual revenue has grown for 37 straight years 
18% CAGR (compound annual growth rate) in sales over 37 years 
~33,000 employees globally 
Products sold in 100+ countries 
44 manufacturing and research & development locations worldwide 
Included in the Standard & Poor’s 500 Index 
Ranked # 287 on Fortune Magazine’s “FORTUNE 500” list for 2016 
Ranked # 5 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2016 
Ranked # 21 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2016 
Spent $715 million on research and development in 2016, consistently spend between 5.0 – 6.3% of sales on R&D annually since 2000 
4,898 patents owned globally in 2015 
Initial public offering of stock was in 1979 
Listed on the New York Stock Exchange under ticker SYK 

Seeking a passionate leader of self, people & process, and organization with the following attributes:

Sets direction.  An innovator who defines ways to create value and deliver on Stryker’s mission and strategic imperatives.
Builds organizational capability.  A strategic executive who continuously breaks down barriers, identifying new and more effective ways to accomplish tasks and goals.
Inspires others.  A genuine, relationship-focused leader who connects, collaborates and fosters an inclusive environment of enthusiasm, trust and pride. He/she makes others want to follow, building momentum for action and positively influencing outcomes.
Champions talent development.  A manager who focuses on maximizing the ability, potential and contributions of themselves and others.   Fosters an environment where people can excel through developing, coaching and rewarding performance. 
Delivers results.  A driven player/coach who sets high goals for personal achievement and organizational success.  He/she measures success against the best internal and external benchmarks.

Conducts  analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.

Position profile:

  • Be Stryker’s face of service to specified health system or territory.  Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience.

 
Responsibilities and duties:

  • Deliver technical service to customer’s products and processes as defined by the statement of work; manage customer’s expectations.
  • Become an expert on properly maintaining the Stryker products within your realm of responsibility. 
  • Perform service to customer’s equipment without negatively impacting their daily business / work flow.
  • Manage your schedule and resources.  Constantly prioritize and urgently respond to changing customer needs.
  • Problem-solve fearlessly.  As much as possible, work independently to provide exceptional customer solutions.  Reach out for help as needed. 
  • Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressful working conditions.
  • Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
  • Never accept status quo.  Drive process improvements which increase value and sustainability for customer and Stryker.
  • Accurately report and record all testing and procedure information in compliance with Stryker and customer quality requirements.
  • Plan for frequent travel between hospitals in health system / territory based on priority of service requests.
  • Always build positive relationships with customers, reps and peers

Experience/skills required:

  • 2-3 years of operating room, central sterile or biomedical experience preferred.
  • Bio-medical equipment maintenance, repair and installation experience preferred.
  • Proficient with Microsoft Office (computer software) and adaptability to learn company software.
  • Must be able to explain and generate detailed guidelines and procedures.
  • Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
  • Valid driver’s license with good driving record.
  • Bachelor Degree preferred.

Compensation:

  • Base, Bonus and Equity
  • Benefits


Physical/Safety Requirements:

  • Passion for impressing customers; innate desire to outperform the competition.
  • 15-20% overnight travel.  Willing to work overtime and overnight based on customer need.
  • Excellent verbal and written communication skills.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and our customers

#LI-INSTRUMENTS1

Work From Home: Yes

Travel Percentage: Up to 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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