Technician Post-Market Quality Surveillance in Tempe, AZ at Stryker Corporation

Date Posted: 9/11/2018

Job Snapshot

Job Description

  • Job Summary

    The Technician, Post-Market Quality Surveillance conducts customer complaint investigations on medical devices.

    Essential Duties and Responsibilities

  • Collects, analyzes and produces reliable and precise data to support scientific investigations.
  • Conducts customer complaint investigation.
  • Execute all assigned tasks and/or testing following procedures
  • Performs duties associated to customers’ complaint device login and maintains integrity of the complaint device room. 
  • Support nonconformance and corrective and preventive action (CAPA) activities as required.
  • Proposes solutions to a variety of technical and operational issues regarding quality concerns and/or necessary process improvements.
  • Reads and interprets drawings, specifications and protocols. Applies appropriate statistical methods to solve technical or operational issues.
  • Applies knowledge of reprocessing technologies to existing manufacturing processes, potential process improvements, product quality issues/concerns and/or any additional areas as deemed necessary.
  • Maintains appropriate documentation for all activities. Develops technical understanding of device design and clinical functionality.
  • Ensure overall good laboratory practices and cleanliness.
  • If qualified and a member for calibration services, performs calibration of critical test or process equipment.
  • Other duties as assigned.

  • Qualifications (Education, Certifications and/or Experience)

  • 0-3 years’ experience in a regulated laboratory or medical device environment.
  • High School diploma required.
  • Associate’s or Technical degree in biology, chemistry, mechanical, electrical or related field preferred.
  • Proficient in Microsoft Word, Excel, Power Point and Outlook.
  • Strong verbal and written communicates skills, ability to present issues, plan and objectives.
  • Excellent organizational, problem solving and analytical skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities.
  • Ability to handle multiple projects and meet deadlines.
  • Working knowledge of data collection, data analysis, evaluation and scientific method.
  • Ability to observe and note minute inconsistencies.
  • Ability to generate, follow and explain detailed instructions and inspection procedures.
  • Ability to complete detailed instructions and inspection procedures.
  • Ability to analyze and resolve routine issues using independence judgement.
  • Previous medical device industry experience preferred.
  • Basic knowledge of Quality Systems Regulation (QSR) or ISO requirements and inspection and/or test technology and methods preferred.
  • Strong typing skills and/or report writing experience preferred.
  • Work Environment

  • Physical Requirements: Prolonged standing, sitting, and/or walking. May exert up to 50 lbs. of force occasionally to move objects.
  • Visual Demands: Near acuity (ability to see at 20 inches or greater); no colorblindness.
  • Lab environment
  • The noise level in the work environment is usually moderate.
  • May be exposed to Hazardous materials.
  • Required to wear Personal Protective Equipment to protect against exposure to Blood borne Pathogens and chemicals.
  • Travel 10%

Work From Home: No

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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