Technical Support Specialist in Auckland at Stryker Corporation

Date Posted: 7/2/2019

Job Snapshot

Job Description

Stryker - One of Australia's Best Places to Work since 2014!

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology.  With a team of more than 550 employees locally and 33,000 globally, we have a strong presence in all capital cities across Australia and New Zealand. 

In this exciting Technical Support Specialist role, you will be working with a friendly and service-oriented team to diagnose, repair and test Stryker MedSurg equipment to ensure our customers receive top quality products and service. 

Who We Want:

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

What You Will Do:

As a Repair Centre Technician, you will:

  • Be the first point of contact for all Technical Service related enquiries
  • Book and manage incoming repair work, communication and logistics
  • Repair, test and diagnose equipment within the Stryker South Pacific Repair Centre
  • Safely manage and use basic hand, powered, mechanical and electrical tools
  • Conduct quality inspections for all repaired equipment in accordance with work instructions
  • Interact with customers over the telephone, providing troubleshooting support for equipment in the field
  • Independently engage with International colleagues to obtain information, when required
  • Participate in regular meetings and monthly presentations to the business, when required
  • Trouble shooting, and field engineering tasks required on occasion dependant on demand

What You Will Need:

  • Understanding of administrative and clerical processes including knowledge of invoice and electronic filing systems
  • Attention to detail and ability to work to deadlines and plans autonomously
  • Ability to think outside the box, challenge historically defined processes and put forward ideas for change and improvement
  • Ability to thrive in a high technology environment with a high degree of attention to detail
  • Highly developed customer service skills, including conflict resolution
  • Advanced communication skills and ability build rapport easily with people
  • Ability to learn new products and systems quickly
  • Proven record of working to deadlines and under pressure
  • Experience operating basic power tools, mechanical or electrical machinery
  • Trade qualifications in Electrical or mechanical systems preferred
  • Tertiary qualifications in a Biomedical Engineering or a medical related field, preferred but not essential
  • Ability to be on-call (via phone) when required

To join us, click apply now!

Work From Home: No

Travel Percentage: None

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