Technical Support Specialist - 25103BR - EI in St Leonards at Stryker Corporation

Date Posted: 6/3/2018

Job Snapshot

Job Description

Stryker - Australia's #1 Best Place to Work for 2017!

We help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognised as a great place to work. Our continued success means we are expanding our team. We are looking for exceptional people who truly want to make a difference…. because at Stryker we do!!

The Support Specialist is s an exciting customer focused role that manages technical support of basic and self-serve customers as well as distribution partners who purchase Automated External Defibrillator Products. This is both inbound and outbound, customer facing role – experience dealing directly with customers at account and technical level.

In this hands-on role, you will be responsible for:
  • Customer account set up in the LIFELINK Central system for Physio-Control distributors and customers with basic, self-service and PAD accounts.
  • Train the customer on the use of the product and complete all associated documentation to ensure device readiness.
  • Become Subject Matter Expert regarding all aspects of Physio-Control devices and services.
  • Coordinate with other Physio-Control team members (sales and service) and other business partners to ensure customers and distributors expectations are met.
  • Analyze, isolate and troubleshoot root causes of technical problems based on customer input
  • Provide all basic and self-service customers technical support (includes troubleshooting potential issues, updating portal information.)
Skills and experience:
  • Bachelor’s degree or equivalent combination of education and highly relevant experience.
  • 3 years of experience, with a minimum of 1 year in account management, sales support, customer service or project management.
  • At least 1 year experience in providing remote technical or IT support
  • Fluent in English and Asian language skills a plus
Benefits of Stryker

At Stryker, we are passionate about career progression and training and development, and the successful candidate will also be given opportunities to advance within the organisation. We are proud to be an award winning employer of choice both globally and in Australia.

Join some of the brightest, most capable and committed people in the medical technology industry to achieve success and make the kind of contribution that matters to you.

If you think that this is the role for you, visit https://careers.stryker.com/en-au/ and apply now to begin your Stryker Career!

Job Requirements

As above

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