Technical Support Representative - 28662BR - EN in Flower Mound, TX at Stryker Corporation

Date Posted: 5/6/2018

Job Snapshot

Job Description

• Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Communications product line.
• Will initiate RMA’s and follow on customer support as needed based on initial troubleshooting performed.
• Opens Trouble Tickets/Service Requests Enters customer issues data and information into computer based data tracking system.

• Answers phones within prescribed standards to achieve desired customer satisfaction levels of support.
• Enters information into Oracle based modules pertinent to Technical Support and Customer Service needs.
• Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
• Responsible for compliance with standard written procedures and quality documentation of company policies and documentation of the Technical Support department.
• Will train new personnel in one on one settings.
• Work on projects relating to the Technical Services department.
• May manufacture test equipment or fixtures for field use.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.)

• Effective reading and writing skills.
• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
• Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.

Job Requirements

• 1-2 year installation or technical support experience with Stryker Communications or 3-4 years industry experience with call center or field service experience.
• Effective interpersonal and communication skills.
• Must be able to enunciate and speak clearly on the phone in difficult situations.
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word.
• Ability to learn new systems and technologies quickly.
• Basic electronic and mechanical aptitude.

• Associate Degree or technical degree preferred.
• CTS or equivalent accreditation.

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team