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Technical Support, Field Service in Davie, FL at Stryker Corporation

Date Posted: 1/13/2019

Job Snapshot

Job Description

WHO WE WANT

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

User-focused creators. People who imagine with the user in mind, developing technology that helps change patients’ lives.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

WHAT YOU WILL DO

  • Provide technical support to the Field Service team members as needed.
  • Provide initial and advanced training to Field Service personnel as required.
  • Maintain Service Manual and associated technical support documentation after product launch

Partners with R&D and Advanced Operations on all new products to develop Service Plan and ensure service launch material and kits are defined and implemented during the launch of products to include, but not limited to:

  • Serviceability reviews
  • Partnership with appropriate groups to define fixture requirements globally
  • Prepare and define service manuals and associated technical service documentation
  • Ensure Preventative Maintenance is clearly defined and feasible to accomplish
  • Ensure service launch kits are available upon launch of the product
  • Define standard diagnostic and failure codes
  • Define and document repair procedures and requirements
  • Define and document field diagnostic equipment and processes
  • Ensure spare parts are defined and ready in conjunction with Advanced Operations
  • Analyze, determine, and advocate for service model that best meets the needs of our customers and business
  • Generate service validation plans
  • Perform equipment installation and qualification
  • Create service-specific PFMEAs
  • Plans and conducts engineering research, design, development and/or service engineering projects as assigned.
  • Will monitor and control progress of projects to ensure sound application of engineering principles are used and design intent is being followed/achieved
  • Coordinates with other units, vendors and senior leadership as needed to ensure specific cost, time and/or regulatory standards are met
  • Will submit documented reports on assigned topics to appropriate personnel
  • Training for functionally related topics.
  • Will evaluate the results of projects and provide manufacturing guidance/assistance as needed
  • Partners with appropriate other engineering disciplines like R&D, RA, QA, AO, Operations, Advanced Sourcing, Clinical Application Support, and International teams to gather inputs and develop and refine the Service processes.

WHAT YOU NEED

  • High School Diploma or equivalent
  • Light work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, etc. Generally involves sitting most of the time
  • Must have the ability to work with and assemble small objects and component parts
  • Ability to operate common office equipment (e.g. calculator, PC, telephone, etc.)
  • Must have good visual acuity and demonstrate fine motor skills
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.)
  • Must be able to generate and explain detailed schedules, performance and design objectives
  • Must be able to complete detailed documentation accurately
  • Must be able to analyze and correct complex product and/or process issues of a broad scope using independent judgment

Work From Home: No

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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