Technical Support Engineer - AIRO CT in Shirley, MA at Stryker Corporation

Date Posted: 9/2/2020

Job Snapshot

Job Description

Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. Stryker offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives.

We are currently seeking a Technical Support Engineer - AIRO CT to join Stryker’s AIRO-CT Scanner Systems Team in Shirley, MA.

Who we want

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self starter.  People who thrive in an autonomous work atmosphere. Go getter mentality.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

What you will do

  • Responsible for supporting all customer service requests via phone or voice mail in a timely manner.
  • Provides remote troubleshooting, repair, and user guidance regarding the operation of the AIRO-CT Scanner system per American College of Radiology (ACR), U.S. Food & Drug Administration (FDA), International Organization for Standards (ISO), and International Electrotechnical Commission (IEC) rules, standards, and regulations.
  • Will fully investigate reported product issues including internal/external networking, CT image quality, and Windows/AIRO software operating systems in order to assist Stryker direct customers and AIRO-CT field service reps with troubleshooting.
  • Initiates and tracks CRM based documentation to authorize and direct 3rd party providers to complete assigned field work according to customers’ contractual obligations.
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
  • Utilize proper software and technological tools to maintain proper records and access technical information.
  • Strive for operational excellence by promoting a team based, product-focused organization; contributing to continuous improvement.
  • Participates in the creation and continuous improvement of standardized work.
  • Identifies and records all productivity issues or concerns and help root cause problems. Participates in the development and implementation of corrective actions.
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects.
  • Builds relationships and fosters teamwork with team members, leadership and individuals within other depts.
  • Perform additional duties as assigned.
     

What you need

  • ​Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or 6 years equivalent-related civilian and/or military experience required.
  • Bachelor’s degree in an engineering field is preferred.
  • Knowledge of service operations in regulated medical and healthcare environments.
  • Proficiency in ERP Systems (IQMS, SAP)
  • Proficiency in CRM Systems (Salesforce.com)
  • Proficiency in technical Electrical and Mechanical system repair.
  • Excellent computer networking and software skills.
  • Demonstrated history of analytical skills.
  • Demonstrated history organizational skills.

Additionally, you will need

  • May involve prolonged periods of sitting or standing, as appropriate.
  • Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability
  • Exercise discretion and independence when applying professional expertise.
  • Must be able to manage time, projects, stress and conflict.
  • Must possess strong interpersonal skills including written and oral communication.
  • Must be able to bring tasks through to completion with minimal supervision.
  • Must have the ability to prioritize work and keep detailed and confidential records.

Work From Home: Not available

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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