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Technical Service Support & Field Representative - Winnipeg, MB in Winnipeg at Stryker Corporation

Date Posted: 4/28/2019

Job Snapshot

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    Not Specified
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Job Description

This position is responsible for providing technical support and field service support that exceeds our customer expectations. This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.

Individual Responsibilities:

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

In-house service & technical support:

  • Respond to all incoming calls, pages, e-mails and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products, tooling, and documentation
  • Answer technical calls on all Stryker’s products; beds, stretchers, furniture, camera systems & surgical instrumentation
  • Coordinate problem resolution with appropriate departments/divisions
  • Provide administrative support for field service repair co-ordination
  • Provide support for demo/loaner repairs and help prepare products for evaluations/shows
  • Perform Quality Control Inspections on equipment after repair
  • Perform routine functions checks on demo/consignment/loaner equipment
  • Work with territory managers and other technicians to ensure customer satisfaction
  • Perform preventative maintenance and repairs when needed whether in-house or onsite
  • Provide clients with technical training when needed whether in-house or onsite
  • Assist local technicians with some repairs, installations and deliveries when needed

Field service & support:

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
  • Provide post sale in servicing on equipment operation and maintenance
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
  • Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
  • Maintain an accurate inventory of Stryker equipment and parts.
  • Provide biomedical training to customers on various product lines internally or externally
  • Other duties as assigned by Manager/Supervisor

Work From Home: Yes

Travel Percentage: Up to 50%

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