Technical Service Manager in Istanbul at Stryker Corporation

Date Posted: 8/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Istanbul
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/21/2018
  • Job ID:
    R403126

Job Description

The Technical Service Manager is accountable for the performance of a team of technicians / engineers. The Manager will utilize a wide array of knowledge, technical skills and critical thinking abilities to facilitate the fast turnaround of both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances. He/She is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of Stryker equipment. He/She would improve quality by offering suggestions, act to meet customers’ needs, implement Quality improvements and assure “gold standard” in all aspects of Stryker Services. The Technical Service Manager will adhere to all company policies, standards and procedures, and accepts responsibility for the continuous improvement of the overall well being of the relationship between customers and Stryker Inventory Management, Repair Tools.


Repair of Company Products

  • To diagnose and fault find the repair of company products
  • To undertake the service and repair of company products to the required standards
  • To undertake the testing of company products and provide fully completed test and service reports
  • To perform upgrades on company devices as required.
  • To perform calibrations on company devices as required.
  • To perform periodic maintenances on company devices as required.
  • Keeping proper number of spare parts inventory to fulfill warranty downtime obligations.
  • Acting on time on TS requests coming by contracted customers to avoid any monetary fine. To propose price policies to be applied according to market conditions and customer payment periods; to put the approved policies into practice; to monitor the implementation by technical service personnel.
  • To establish relations with the key actors affecting the decision to purchase technical service products and services as well as with existing/potential customers to improve and maintain continuity of such relations

Training and Support

  • To support service partners/dealers and team members in troubleshooting company products
  • To assist with the training of service partners/dealers through training workshops

Quality System

  • To ensure all relevant repair/service information is entered into the database. (Or its replacement)
  • To ensure the calibration validity of any test equipment used to repair company products
  • To perform calibration of equipment as required
  • To ensure any customer complaints received by service department are handled within company quality system guide lines

People Management

  • To attract and retain quality employees with the best skills and qualifications to ensure that the Stryker standards and values are met and exceeded
  • To carry out performance appraisals with all direct reports and to ensure that both individual and organizational development and training needs are met
  • To set clear objectives for all direct reports in line with departmental and organizational goals and to manage and lead the team efficiently to optimize outcomes consistent with the companies code of conduct

Continued Professional Growth

  • To develop relevant skills and knowledge by attending courses or make sure the needed knowledge is retained within the company
  • To update on legal changes and or requirement on an ongoing basis
  • To be aware of and to support continuously the development and implementation of the company quality system

Functional Knowledge / Talents:


Education

  • Engineering background preferably electrical and / or mechanical, Biomedical Engineering
  • Fluency in English spoken and written

Experience

  • Minimum six years experience in multinational medical device companies
  • Good service technology knowledge

 Competencies

  • Good diagnostic/fault finding skills.
  • Computer skills/literacy


Work From Home: No

Travel Percentage: Up to 25%

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