Technical Field Service Representative - Toronto, Ontario in Toronto at Stryker Corporation

Date Posted: 10/10/2019

Job Snapshot

Job Description

Who we want

Self-directed. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions aligning  actions with Stryker goal and core values.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate recommendations/information to customers, sales teams, and internal departments.

What you will do

As a Technical Field Service Representative, you will interact with customers, company sales and service representatives to handle a variety post-sales service functions, such as:

  • Troubleshooting, Root Cause Analysis, Fault Isolation, and Repair(s)
  • Keeping customer equipment in functioning condition by ensuring preventative maintenance is performed on a regular basis
  • Managing service part inventory to support Service Activities
  • Being responsible for a fantastic customer experience!


  • Perform effective, proficient, and timely repairs, upgrades, field actions, preventative maintenance, or any other related services required by a client
  • Follow all operational procedures. administrative duties, complete all necessary paperwork such as: Repair Orders, Service Request Forms, Product Inquiries, and Quality Inspection(s)
  • Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration
  • Keeping track of business KPI’s and department objectives
  • Understanding team goals and keeping track of personal metrics
  • Share knowledge and best practices with co-workers, provide active assistance to high volume territories
  • Workload includes extensive travel within assigned territory, with up to 25% of overnight travel and occasional travel across Canada and in the US
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Basic Qualifications:

  • Flexible work hours, including late evenings  (2pm to 11pm)
  • Related technical experience in field
  • Ability to work independently and in a team environment
  • Strong interpersonal communication skills
  • Ability to work in a fast-paced environment
  • Ability to read and understand technical drawings
  • Strong time management skills, and ability to set priorities and manage multiple functions to adhere to daily and weekly deadlines
  • Knowledge of proper lifting/body mechanic techniques
  • Accuracy and attention to detail
  • Must have an outstanding driving record

Preferred Qualifications:

  • Post-Secondary Diploma required, University Degree Preferred
  • Background from a Technical School in Mechanical, Electronics or Electrical Background
  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
  • Lean Six Sigma experience an asset

Work From Home: Remote

Travel Percentage: Up to 25%

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