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Technical Field Service Engineer in Newbury at Stryker Corporation

Date Posted: 11/25/2018

Job Snapshot

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Job Description

The Job's Mission

To play a leading role in supporting the on-site technical needs of Stryker customers. You will be supporting customers across the South Central Region, where no two days will be the same, you could be repairing patient stretchers to temperature monitoring systems, and could be in Oxford one day and Southampton the next. 

Key Activities & Accountabilities within your territory:

  • Set objectives and manage results to improve repair service levels
  • Ownership and oversite of service contracts
  • Maintain service oriented, customer relationship management
  • Ensure all Medical’s product are maintained in optimum condition
  • Ensure excellent follow-up on all customer initiated issues
  • Give technical support and training to Product Managers and sales staff
  • Give technical support and training to Customers and External Technicians

Within your role you will work to key performance indicators, managing your own time and workload.  You will enjoy the autonomy of running your own diary and prioritizing critical service calls.  You will have a flair for problem solving and coming up with solutions whilst keeping calm under pressure.  You will naturally be service minded, your quality of repair work will be second to none and you will take pride in your ability to provide such service with a positive attitude at all times regardless of the situation.

Experience and Education:

Must have:

  • Good mechanical  and electronic skills, with electronic qualifications (minimum NVQ3)
  • Fluency in both spoken and written (technical and medical (ideally)) English
  • Training and experience with Mechanical, electronics beds or equivalent
  • Adequate IT-knowledge (Excel, PPT, Word, Outlook &Oracle)

Ideally you will have:

  • Experience in medical equipment.
  • Experience in the hospital environment and health care work.
  • Good Stryker product portfolio knowledge.
  • Experienced field service engineers from other backgrounds will be considered.

In return what can we offer you:

We believe in rewarding our employees with competitive salaries and benefits packages, as well as developing their talent. Full product training will be given, in addition to ongoing coaching and personal development. Stryker provide all new starters with a comprehensive induction and an on-boarding programme.

Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. We also pride ourselves to be among the list of Sunday Times Top 100 companies to work for 7 years running.

Work From Home: Yes

Travel Percentage: Up to 50%

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