Technical Demo Assistant in Seoul at Stryker Corporation

Date Posted: 10/7/2019

Job Snapshot

Job Description

Main objective / purpose of the role:

The position is responsible for leading benefits delivery and administration product demonstrations in Medsurg sales situations. In addition to leading demos, this position assists with supporting sales operations and sales teams with their demo needs, system enhancements, documentation of initiatives.

Critical success factors / key deliverables:

  • Assist in the development and communication of general sales messaging for the demo.
  • Conduct product installation and develop operation and maintenance guide for customers.
  • Solicit and compile feedback from customers and build close relationship with them.
  • Manage customer claim and report and critical issue to quality management representative following by Corrective Action Preventive Action procedure and PI complaints.
  • Participate in continuous colleague traininig on sales demos.
  • Develop and maintain the demo process effectively.
  • Testing of the demo product including daily quality check-up, system enhancements.
  • Work with Sales, MKT, and TS team to understand the capabilities of our process.
  • Endoscopy and Instruments repairable with supervision.
  • Good communications skills needed with our dealers and sales teams.

Knowledge / Skills / Attributes

Academic qualifications / degree & relevant prior experience:

  • 1 or more years of client and/or sales and/or customer related experience
  • Basic knowledge in Bio- medical technology and electronic products
  • Proficient in MS Office suite of products such as Word, Excel, Powerpoint

Key strengths / personal attributes for the role:

  • Strong written and verbal communication skills
  • Excellent attention to detail
  • Good communications skills
  • High level of responsibility
  • Proactive to support both internal and external customers

Work From Home: Not available

Travel Percentage: None

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