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Technical Customer Support Manager in Bangkok at Stryker Corporation

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bangkok
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/15/2019
  • Job ID:
    R412304

Job Description

Manage Team of Scrub Techs

  • Manage all scrub tech activities.
  • Build a strong scrub tech team, knowledgeable and responsible to support daily business of JR.
  • Lead the instrument demonstration, workshop to customers to make sure that they perceive our unique values of our features and benefits.
  • Work with sales team to create and maintain relationships with key hospital stakeholders
  • Work with our 4PL distributor to maintain all instrument sets.
  • Plan the instrument sets for the future in line with growth and market need.
  • Monthly training to scrub tech team, on the job training
  • Develop and manage the proper training program to enhance knowledge of  scrub tech, not limit to sales reps and hospital nurses.
  • Plan for HC deployment with coordination with Sales Manager

Expand Revision Cases and GMRS

  • Lead the execution of the Revision Case Push strategy.  The plan is to get to 20 cases of Revision Hip, Knee and GMRS a month, this will be an increase of 16 cases. Each case of revision is 2X value of normal case and GMRS, at 5X of normal case.
  • By 2020 the GMRS revenue will be 250-300K and Revision around 500K
  • Develop the plan with marketing team to launch GMRS and Stanmore
  • Train the team and soft launch by 2020
  •  Target to have 20% of cases to be either revision or GMRS

Uphold the Compliance Culture and philosophy of the Company by ensuring the business is kept abreast and aligned to the highest code of ethic not limited to ADVAMED. Or APACMED

Work From Home: No

Travel Percentage: Up to 75%

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