Team Leader, Warehouse/Loaner in Denver, CO at Stryker Corporation

Date Posted: 4/29/2020

Job Snapshot

Job Description

Who we want

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

What you need
  • Experience managing team.

  • High School Diploma or equivalent required; prefer BS/BA in business or related discipline
  • Demonstrated problem solving and management of complex delivery systems.

  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing.

  • Demonstrated skills in providing customer services and inventory management. This includes meeting quality standards for services.

  • Must be proficient using computer software and mobile device apps.

  • Valid Driver’s license with good driving record

  • Must have the ability to lift, push, pull and carry up to 50 lbs.

What you will do

  • Manage Trauma and Inventory team responsible for:

  • Surgical instruments and implants for surgical cases

  • Create and/or review lists of delivery and pick-ups

  • Arrange merchandise and materials to customers (for direct use and consignment)

  • Arrange merchandise for transport (on delivery and return)

  • Arrange merchandise at customer locations

  • Drive vehicle in order to deliver medical supplies

  • Perform safety inspections in transportation setting

  • Load, unload, or stack containers, materials, or products

  • Maintain records, reports, or files

  • Plan or organize work

  • Use vehicle repair tools or safety equipment

  • Record sales or delivery information on daily sales or delivery record

  • Maintain transportation cleanliness, organization and maintenance

  • Field customer complaints, address and communicate as necessary to Branch team members

  • Record transactions and issues on customer receipts

  • Implement and support Quality initiatives throughout branch.

  • Bachelor’s degree in Business Administration.

  • Demonstrated knowledge of inventory tracking and counting mechanism principles
  • Valid Driver’s license with good driving record
  • Demonstrated knowledge of principles and methods for selection, storage and movement of medical products
  • Demonstrated data integrity, analysis and reporting skills
  • Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
  • Proven customer or account management experience
  • Managerial experience leading an inventory team supporting internal and external customers
  • Must have demonstrated team leadership, communication, and talent evaluation skills
  • Understanding of a distribution and storage environment
  • Understanding of inventory value, chain of handling and resolving and following up on client inquiries
  • Proven success in implementing inventory related performance measures metrics and productivity analysis
  • Must be able to drive team productivity and develop individual relationships across the organization
  • Understanding of the impact of inventory across multiple demographics
  • Demonstrated ability to maintain composure in stressful situations
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
  • Must be able to lead and work in a team environment
  • Prefer demonstrated knowledge of the medical implant industry and hospital customer base
  • Must have the ability to work flexible hours, as needed to support the business needs
  • Lead, supervise and coordinate the activities of inventory management throughout the entire branch.
  • Responsible for the people manager responsibilities including: scheduling, training, coaching, discipline, performance management and evaluation, compensation management, recruitment and terminations.
  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
  • Assist branch management by addressing issues when necessary
  • Provide phone support for inquiries from sales and healthcare professionals
  • Train and support new team members and other team members with problem resolutions and proper operations protocol
  • Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
  • Process all work in accordance with relevant working practices and standard operating procedures
  • Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
  • Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
  • Manage; report and analyze branch operations metrics and productivity.
  • Manage best-practice implementation.
  • Track service levels and problem solve any discrepancies
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Determine proper storage methods, identification, and stock location.
  • Prepare and maintain records and reports of inventories, shortages and/or shipments.
  • Dispose of damaged or defective items following procedures
  • Pack and unpack items to be stocked.
  • Confer with personnel and stock procurement and availability
  • Prepare products, supplies, equipment, or other items.
  • Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions.
  • Receive and count stock items, and record data manually or using computer.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year.
  • Occasionally perform responsibilities in Hospital/Operating room setting.
  • Work with Branch management and sales to optimize inventory levels and utilization.
  • Implement and support Quality initiatives throughout branch.
  • Implement and oversee branch-wide procedures to maintain accurate inventory records in the ERP system.
  • Understand and implement procedures to manage inventory shelf life and expiry records.
  • Act as key contact for related processes (developed through a combination of on the job experience and personal learning).
  • Carry out long-term projects and keep management informed of progress from start to finish.

Work From Home: Field-based

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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