Surgical Instrument Repair Specialist - Little Rock, AR in Little Rock, AR at Stryker Corporation

Date Posted: 7/25/2018

Job Snapshot

Job Description

GENERAL DESCRIPTION:Provide maintenance and repair services on surgical instruments and equipment.ESSENTIAL FUNCTIONS: Provide on location surgical instrument repair services to:Assigned customer Potential new customer on a trial basisExisting customers when existing technician is unavailable example: vacation, illnessExisting customers requiring addition capacity New customers during initiation of service Oversee and manage the service requirements for all assigned customers:Organizing daily prioritiesPartner with OR and CPD to create service schedules based on specific needs and timing requirements ensuring the needs of both departments are met. Manage daily schedules between separate independent operating locations within the same overall facility while fulfilling all service expectations.Troubleshoot urgent instrumentation issues by interacting with operating room personnel including surgeons and             circulating nurses.  Conduct investigation to determine root cause of instrumentation issues and consult with OR and CPD Directors and provide suggestions for process improvementsResponsible for communicating with Sales representatives on customer interactions, needs and any product discussion held with the customer.  Expected to stay current with Stryker product lines in order to identify opportunities with customer to assist Sales Representative with customer needs. Responsible for inspecting all instrumentation by determining root cause of all manufacturing instrumentationResponsible for executing and managing the repair process by checking for proper functionalityAfter inspecting devices, determine the appropriate service solution and then develop and follow the repair process based on experience and training.  Responsible for choosing appropriate service support for outside repair service based on instrument type and the type of malfunctionPresent findings of analysis and root cause analysis and determine appropriate solution options to department headsProvide training sessions to CPD personnel on inspection and handling of instrumentationManage and execute the outsourcing of instruments and equipment repairs Capture all repair activities on location or outsourced through the use of the company provided software program Interact with appropriate customer personnel to assure open lines of communication Track the progress of all outsourced items and update data base and customer as needed Maintain company standards for quality and services levelsExtensive travel may be required  May be responsible to supervise a repair specialist(s) May be required to assist in training of new repair specialists,QUALIFICATIONS:Associates degree from a college or university and/or related experience in reprocessing, use and/or repair of surgical instruments or equivalent combination of education and experience.Computer skills including Microsoft office and Database softwareStrong Problem Solving SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals & incoming documentation.  Strong Problem Solving Skills Ability to write routine reports, correspondence and documentation.    Ability to speak effectively before groups of  customers, employees and peers.   PHYSICAL REQUIREMENTS ON THE JOB:Standing, Walking, Sitting, Using hands to finger, handle or feelManual dexterity-hand/eye coordinationReach with hands and armsBalancing  Stoop, kneel, crouch  Lifting up to 75 lbs.Carrying up to 50 lbs.   

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team