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Stryker - Field Service Rep I - Akron/Cleveland, OH in Cleveland, OH at Stryker Corporation

Date Posted: 11/20/2018

Job Snapshot

Job Description

** THIS POSITION COVERS THE AKRON/CLEVELAND AREAS **

GENERAL SUMMARY:

Responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers’ equipment.  Contributes to revenue objectives through the sale of service agreements, parts and accessories to customers within individual territory.  Requires some direct supervision from manager as well as senior field service representatives to insure all phases of the job are completed accordingly.

MAJOR DUTIES/RESPONSIBILITIES:

  • Provides efficient, effective repair and inspection of Physio-Control equipment and equipment of designated partners of Physio-Control.
  • Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.
  • Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc.
  • Acts as a technical consultant for developing and nurturing customer relations, liaison between Physio-Control and the customer.
  • Anticipates, plans, schedules, educates and fulfills customer requirements in a timely manner.
  • Provides technical support and assistance to sales, other service territories and corporate as needed.  Participates in joint sales/service presentations.
  • Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers and vehicle.
  • Performs administrative duties to include service reports, contracts, market analysis and special reports.
  • Perform other related duties as assigned.

BASIC QUALIFICATIONS:

  • Applied science degree or equivalent, directly related experience with major emphasis in electronics or biomedical electronics, information technology or the satisfactory completion of a certified technical training program in electronics, biomedical electronics, information technology or equivalent program.
  • Minimum 2 years’ experience in general field maintenance and repair of general biomedical equipment, IT or closely related field.

PREFERRED/DESIRED QUALIFICATIONS:

  • Certification in information technology, biomedical management, or process improvement preferred.
  • Association of Advanced Medical Instruments (AAMI) certification preferred.
  • Strong time management skills and work ethic.
  • Proficient computer skills, i.e., Word, Excel, and Outlook.

WORKING CONDITIONS:

  • Must be able to lift 35 lbs.
  • Must hold a valid driver’s license and maintain a good driving record
  • Be able to frequently travel within territory
  • Must provide 150 square ft. of home for shop/office space
  • Frequently bends, stoops, twists, turns and works in positions using full body mobility
  • Rotate on-call status

Work From Home: Yes

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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