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Strategic Account Manager in Virtual, North Carolina at Stryker Corporation

Date Posted: 2/8/2019

Job Snapshot

Job Description

Market/Account Intelligence & Analytics

  • Maintain routine communication with the division’s sales force as well as Marketing to gather and share information as part of Corporate Accounts process to develop a transparent account strategy.
  • Re-enforce established relationships with all pertinent Supply Chain personnel, including leads of contracting, value analysis, and other key decision makers.
  • Monitor all product conversion opportunities, apply analytics and report regularly on progress both internally and externally
  • Identify and help coordinate new opportunities with Supply Chain, Quality, and Risk Management to build new business and protect existing business through coordinated sales efforts, improved agreements and contract compliance.
  • Serve as a point of access and coordination for Stryker Sustainability’s sales to the IDN’s key economic and operational resources.
  • Partner with divisional Strategic Sales Management teams, and HCS counterparts for collaboration and communication to build successful customer proposals and agreements.


  • Meet IDN objectives concerning orders growth, collection compliance growth, and other performance metrics.
  • Lead Stryker Quarterly Business Reviews to enhance Stryker Sustainability’s presence.
  • Develop comprehensive business plans, IDN opportunity roadmaps, and collaborate with sales to ensure alignment with Stryker Imperatives.
  • Work with Supply Chain to assist sales in accelerating the sales process and removing obstacles that may impede orders.
  • Monitor contract compliance levels and evaluate results to make appropriate suggestions to target new business and grow market share.

Contract Implementation

  • Support pricing, contracting and sales among other business-related matters as driven through the Supply Chain office within assigned IDNs.
  • Collaborate with Sales, Marketing, Healthcare Systems and other internal and external departments including Legal, National Accounts, Strategic Contracting, and Stryker Finance to optimize contract execution and enhance customer experience.
  • Maintain and grow knowledge base of, disposable products, , as well as associated GPO / contract position for each.


Problem Resolution

  • Take on assigned and on-demand tasks focused specifically on the supply chain offices.
  • Identify overarching issues and supply chain concerns across member IDN facilities and assist in resolution with local sales teams.
  • Execute and resolve operational tasks such as price changes, orders and invoice payments.
  • Coordinate with Sales to bridge clinical and administrative gaps within Covered IDNs
  • Cultivate the partnership mentality within Covered IDNs and identify opportunities to add “non-price” value through the use of existing initiatives, programs, and other forms of aggregated value. 

Training & Education

  • Attend Stryker and industry meetings as influential to covered IDNs.
  • Adhere to all corporate policies as published, as well as AdvaMed guidelines in interactions with customers.
  • Proactively manage travel expenses to a monthly budget.

Work From Home: Yes

Travel Percentage: Up to 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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