Sr. Team Member, Inventory in Dublin, OH at Stryker Corporation

Date Posted: 11/27/2019

Job Snapshot

Job Description

  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
  • Assist branch management by addressing issues when necessary
  • Provide phone support for inquiries from sales and healthcare professionals 
  • Train and support new team members and other team members with problem resolutions and proper operations protocol 
  • Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to
    encourage positive business relationships
  • Process all work in accordance with relevant working practices and standard operating procedures 
  • Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology 
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time 
  • Support Sales Department by providing answers to questions generated by telephone, e-mails
    and fax. Research responses with sales. 
  • Keep records of customer interactions and transactions, details of inquiries, complaints, and
    comments, as well as actions taken. 
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for
    collection payments, and/or arrange for billing. 
  • Manage; report and analyze branch operations metrics and productivity. 
  • Manage best-practice implementation. 
  • Track service levels and problem solve any discrepancies
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. 
  • Determine proper storage methods, identification, and stock location. 
  • Prepare and maintain records and reports of inventories, shortages and/or shipments. 
  • Dispose of damaged or defective items following procedures 
  • Pack and unpack items to be stocked. 
  • Confer with personnel and stock procurement and availability 
  • Prepare products, supplies, equipment, or other items.
  • Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions. 
  • Receive and count stock items, and record data manually or using computer. 
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas. 
  • Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year. 
  • Occasionally perform responsibilities in Hospital/Operating room setting. 
  • Work with Branch management and sales to optimize inventory levels and utilization. 
  • Implement and support Quality initiatives throughout branch. 

Work From Home: Not available

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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