Sr. Manager, HR Operations Communication and Content - 27871BR - EN in Kalamazoo, MI at Stryker Corporation

Date Posted: 3/13/2018

Job Snapshot

Job Description

The Communications and Content role is accountable for developing and executing on key programs through the HR Operations organization and for providing successful leadership, management and oversight of the strategy, management and effective design and delivery of designated communications and content related to myHR portal and the broader HR function, including communications, training, and virtual learning solutions to myHR employees, Stryker employees, managers, HR and leaders. This role collaborates closely with HR leadership, COE leaders, key business stakeholders, HR Operations employees and other parties to understand business needs and strategic priorities in order to ensure our HR strategies are achieved.
  • Work with HR leadership to define the communication and training strategy and delivery and to ensure the successful transformation of the HR landscape to a market leading model in alignment with the HR Service Delivery goals.
  • Develop content and execute solutions that enable on demand access of HR processes, policies and resources.
  • Collaborate with key business and functional leadership teams to ensure successful in implementation of key programs
  • Leads team responsible for development and delivery of communication and training to employees, managers, HR and leaders relating to services provided through Workday, myHR and the broader HRorganization.
  • Leads team responsible for delivery of content in employee/manger facing materials as part of case management, employee portal, knowledge base.
  • Provides strategic cross-culturally competent direction to the delivery of HR delivery resources across all areas of responsibility within myHR
  • Act as a liaison with local HR, the myHR organization and Centers of Expertise (COEs) to improve communication and adoption of on demand tools by focusing on the needs of the customer and optimizing existing activities to ensure optimal service for employees and managers
  • Require, reinforce and personally reflect a cross-culturally competent customer service focus
  • Partner with myHR teams to ensure full understanding of their processes, policies and common questions and tasks
  • Utilize information from myHR teams to develop and deploy knowledge management resources to support their roles this includes, but is not limited to: scripts, email/communication templates, job aides, guidance documents and process maps
  • Develop and maintain a collaborative partnership with IS to ensure the myHR Portal is working effectively and meeting with needs of users
  • Actively seek input and feedback from COEs and Business based HR and develop and implement action plans based on the input
  • Facilitate development of knowledge management materials through partnership with SMEs (e.g. HR ops, COEs, etc.)
  • Effective coach, develop, performance manage, and engage direct reports
  • Facilitate collaborative relationships with all other myHR teams, COEs and other key partners
  • Develop and deploy effective communication and content updates for all process, practice or policy changes

Job Requirements

B.A. or B.S from accredited university.
Advanced Degree preferred.
SPHR/PHR preferred
  • 8+ Years of progressive experience in HR, Communications, or equivalent
  • Experience with program/project management and people management
  • Experience with HR Operations preferred
  • Experience in communicating effectively to a large and dispersed employee population
  • Experience with communicating processes, policies and instructions in an effective and engaging manner
  • Advanced skills in written communication
  • Strong analytical, problem-solving and conceptual skills with experience in organizing, planning, and executive large-scale projects from the envisioning stage through to implementation
  • Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
  • Strong people management experience
  • Strong understanding of HR business processes a plus
  • Must thrive in an environment where multi-tasking and prioritizing is necessary
  • Foster a collaborative environment ensuring alignment between the quality assurance team and other myHR teams, business based HR and COEs on key processes, HR projects and governance decisions
  • Ability to promote and implement changes to current practices and processes

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