Spine Senior Team Member (East Florida and Alabama) - 29926BR - EN in West Palm Beach, FL at Stryker Corporation

Date Posted: 4/16/2018

Job Snapshot

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Job Description

  • Maintain customer accounts by reconciling invoices and applying items to accounts receivable.
  • Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades.
  • Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns
  • Assist and guide other Team Members with less experience.
  • Provide phone support for inquiries from sales and healthcare professionals
  • Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
  • Process all work in accordance with relevant working practices and standard operating procedures
  • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time
  • Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
  • Prepares product or service reports by collecting and analyzing customer information
  • Determine sequence and release of back orders according to stock availability

Job Requirements

  • 2 year Degree or equivalent work experience
  • At least two (2) years experience in a Team Member capacity with increasing responsibilities and proven success.
  • 3-4 years customer or account management experience
  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
  • Strong skills with office technology (e.g. Oracle, ERP systems, Access, Excel and Word.)
  • Strong problem solving and communication skills
  • Must have excellent organizational, customer service and follow up skills
  • Demonstrated phone skills; ability to maintain composure in stressful situations
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
  • Demonstrated accuracy in data entry and report generation
  • Knowledge of the medical implant industry and hospital customer base preferred
  • Must have the ability to work flexible hours, as needed to support the business needs
  • Must be able and willing to work successfully in a team environment


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