Solution Center Specialist - 29584BR - EN in Duluth, MN at Stryker Corporation

Date Posted: 5/4/2018

Job Snapshot

Job Description

Serve as a customer service liaison, responsible for promoting and sustaining positive customer relations while providing technical support to end users in troubleshooting and navigating Physio-Controls proprietary software as designed.
• Respond to incoming internal/external customer inquiries for information regarding Physio-Control products and services via phone, email, fax etc.
• Maintain a working knowledge of Physio-Control proprietary software.
• Solves navigation issues of varied scope and complexity following established policies and procedures. Identify issues, resolve problems and escalates issues as appropriate.
• Interact with cross-functional teams (such as Software Verification, System Analysis and Project Managers).
• Operate from established policies and procedures, respond to incoming inquiries with limited supervision.
• Supports and follows established processes and structures for change initiatives
• Perform other duties as assigned
• Fast-paced office environment, requiring significant (75%+) time using computer and telephone
• Overtime may be required

Job Requirements

• At least 3 years of relevant experience and an Associate’s degree or a combination of education and highly relevant experience.
• Bachelor’s Degree
• Excellent organization, time management and customer services skills
• Good interpersonal, verbal, written communications skills utilized in a team environment
• Moderate to advanced capabilities with online applications, basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc) or equivalent
• Willingness to receive regular performance feedback
• Familiarity with general office equipment and operating software
• Demonstrated ability to work productively and positively with other team members
• Ability to multi-task and prioritize workload

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