Solution Center Specialist - 29584BR - EN in Duluth, MN at Stryker Corporation

Date Posted: 5/4/2018

Job Snapshot

Job Description

GENERAL SUMMARY:
Serve as a customer service liaison, responsible for promoting and sustaining positive customer relations while providing technical support to end users in troubleshooting and navigating Physio-Controls proprietary software as designed.
MAJOR DUTIES/RESPONSIBILITIES:
• Respond to incoming internal/external customer inquiries for information regarding Physio-Control products and services via phone, email, fax etc.
• Maintain a working knowledge of Physio-Control proprietary software.
• Solves navigation issues of varied scope and complexity following established policies and procedures. Identify issues, resolve problems and escalates issues as appropriate.
• Interact with cross-functional teams (such as Software Verification, System Analysis and Project Managers).
• Operate from established policies and procedures, respond to incoming inquiries with limited supervision.
• Supports and follows established processes and structures for change initiatives
• Perform other duties as assigned
WORKING CONDITIONS:
• Fast-paced office environment, requiring significant (75%+) time using computer and telephone
• Overtime may be required

Job Requirements

BASIC QUALIFICATIONS
• At least 3 years of relevant experience and an Associate’s degree or a combination of education and highly relevant experience.
PREFERRED/DESIRED QUALIFICATIONS
• Bachelor’s Degree
• Excellent organization, time management and customer services skills
• Good interpersonal, verbal, written communications skills utilized in a team environment
• Moderate to advanced capabilities with online applications, basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc) or equivalent
• Willingness to receive regular performance feedback
• Familiarity with general office equipment and operating software
• Demonstrated ability to work productively and positively with other team members
• Ability to multi-task and prioritize workload

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team