Service Technician in Mexico City at Stryker Corporation

Date Posted: 8/16/2019

Job Snapshot

Job Description

What we need

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

Responsible for providing support of all product lines and offer outstanding service to final customers and indirect channels related to repairs, training, installations, diagnostics  and other customer needs or requirements related to our products.

1. Diagnostics – Repairs- Post Service

Organize and repair the Stryker products at customers’ premises, preview the correct diagnostic of problem in the equipment.

Provide post sales servicing on equipment operation and maintenance.

Perform warranty work, upgrades, field actions, preventative maintenance, installations, deliveries billable service or any other related services required by a client.

Make any necessary repairs to products that Stryker has registered as imported and sold.

Send repaired devices to customer on time set. Provide the required assistance.

2. Administrative work

Follow all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers.

Responsible for register devices to repair and equipment repaired: To register in CRM system all the devices to control product input and output of the company. In order to maintain record keeping to repairs and shipments.

Schedule preventive maintenance in coordination with the final customer with an active service contract

Repair quotes: To enter all quotations in the CRM system, with the accurate cost and to find the margins in each case

5. Installation Support

Install Operation Room equipments according to hospital (clients) configurations.

Install Integrated Operation Rooms and provide In-Service Training to final users and Biomedical Hospital Staff.

Coordinate external vendors required for installations.

6. Maintain Service Level

Provide effective, proficient, and timely service and repairs to all customers in direct support of the Sales/Distributors team to ensure optimal customer satisfaction.

Promote Stryker business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate customer and Stryker personnel for follow up.

Provide biomedical training to customers on various product lines internally or externally.

What you will need

Bachelor degree in Biomedical, Mechanical,  Electronics Engineering, Biotechnlogy or similar.

Previous knowledge of Electronics or Mechanics skills will be considered as a plus.

Previous experiences in the field with similar equipment medical devices as Stryker. At least 3 years (plus)

Fluency in English & Spanish.

Computer competency in Excel and Word, Autocad (plus).

Realiza sus actividades principalmente en DHL Macro Centro (Autopista Querétaro - México Km. 34.5, San Isidro, 54750 Cuautitlán Izcalli, Méx.)

Work From Home: No

Travel Percentage: Up to 50%

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