Service Coordinator in Singapore at Stryker Corporation

Date Posted: 7/28/2020

Job Snapshot

Job Description

In this exciting Senior Service Coordinator role, you will be an integral member of the Technical Services team, allocating and prioritizing the workload for service partners, completing the intake for service requests and planning while ensuring the service partners have everything, they need to perform their role! This is a 12-month contract with an opportunity to become permanent.

What You Will Do:

  • Be first point of contact for all Technical Service enquiries from our service providers.
  • Provide an exceptional level of customer service to everyone you interact with
  • Manage the booking of incoming warranty repair claims, prioritising based on circumstances driving the workflow of the service provider
  • Ship and receive international repair jobs, in partnership with overseas suppliers and service providers
  • Manage Product field action completion and documenting/completing payment process.
  • Analyzing data and trends and translating this into business insights using tools (e.g Power BI, excel)


What You Will Need:

  • Exceptional customer service skills
  • Advanced communication skills and ability build rapport easily with people
  • A knack for learning new products and systems quickly
  • Ability to thrive in a high technology environment with a high degree of attention to detail
  • A drive and passion to go above and beyond as part of a high-energy team!


Culture & Benefits:

  • Join one of the world’s Best Places to Work.
  • Grow and develop your career with a company that prides ourselves on personal and professional development.

To join us, click apply now!

Work From Home: Not available

Travel Percentage: 0%

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