Service Analyst Specialist in Venlo at Stryker Corporation

Date Posted: 7/24/2019

Job Snapshot

Job Description

The Service Analyst Specialist (European Backorder Management + NV Customers) is responsible for:

  • Act as first point of contact for country commercial and customer service teams related to outstanding sales orders, pending shipments, products on allocation hold and estimated delivery timelines
  • Provide estimated delivery timelines for critical items to country commercial and customer service teams through close collaboration with inventory manager
  • Generate and analyze open order report
  • Review open orders and flag issues preventing order releases
  • Identify configuration, shelf life, future scheduled ship date issues and work with the different stakeholders to get the issues resolved in an end-customer acceptable timeframe
  • Check for obsolete product orders and work with countries to get these modified into recommended substitutes
  • Interact with inventory coordinator to analyze incoming shipments versus open orders
  • Call for action if BO are persisting and large open orders from individual customers would consume all incoming inventory
  • Support Intercompany order management team with product availability information
  • Support regional NV Marketing by generating the files for the EMEA allocation hold releases, collecting and consolidating the information from the countries and forwarding those to the NV ICOM team. Ensure that credit checks have been removed and order quantities split before the ICOM team will proceed with the order releases.
  • Own, deliver & maintain GQO BI reports and assure correct content;
  • Perform Data analysis to support the CDC warehouse activities;
  • Identify actions to remove Venlo Backorders
  • Knowledgeable of Configuration Management for NV
  • Acts as Sales Operations interface for Europe Customer service
  • Develop data management tools to support the departments in process sustainability, standardization + efficiency;
  • Understand the NV Allocation release process and work with Intercompany order management team to allocate products as required
  • Develop and maintain Product Discontinuation supply overview

Min Requirements:

  • HBO level with logistical background; a post-graduate qualification in Warehousing or Logistics would be a plus;
  • Strong analytical skills;
  • Good communication skills (verbal and written);
  • Fluent in English; both verbally and written.
  • A minimum of 3-year experience in similar role;
  • Competent knowledge of Warehouse Management Systems (preferably Oracle);
  • Experience in working in an ISO13485:2003 or comparable environment, proven experience on working in an environment where compliance with local regulations regarding health and safety, regulatory and hazardous materials, as well as internal policies and procedures is secured;
  • Service minded, Hands-on, Proactive;
  • Experience with ERP systems (preferably Oracle);
  • Structured, tidy and precise;
  • Ability to operate and provide strong leadership in a team-based environment.

Work From Home: Yes

Travel Percentage: Up to 25%

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