Senior Team Member, Field Scheduler in Liberty Township, OH at Stryker Corporation

Date Posted: 10/11/2019

Job Snapshot

Job Description

  • Organizes and schedules all necessary resources required to accomplish activities.
  • Delegates operational responsibilities to immediate team based on priorities, business volumes and team projects.
  • Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
  • Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
  • Monitors laborer time, coordinating with management in minimizing overtime and ensuring maximum productivity
  • Documents operational issues to the Team Leader for effective team accountability and positive reinforcements. 
  • Primary contact for Sales Representatives.
  • Review scheduled surgeries and use operational tools to allocate products accordingly.
  • Check inventory records to determine availability of requested products.
  • Work with internal and external resources for alternative product obtainment (e.g. loaner bank, other Branch’s, consignments).
  • Confer with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries.
  • Partner with Inbound Operations to expedite the check in process on high demand products.
  • Partner with courier dispatcher on delivery and pick up routes to maximize the quantity of product being moved and reduce cost.
  • Documents problem and provides instructions to dispatch/service should problems recur.
  • Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.
  • Review inventory turns and make recommendations on increasing or decreasing stock levels.
  • Inspect outgoing loaners and provide a quality double check.
  • Inspect products and materials for damage, defects, or shortages.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Partner with Team Leader to investigate service level issues and implement procedures and policies from corrective action.
  • Participate in on-call rotation schedule.
  • Prepare reports as required.
  • Supports management in preparation for branch audits.
  • Rotate in the on-call schedule.
  • Schedule and lead meetings with team members to update on any new policies/procedures including Quality Assurance.
  • Regularly review the work area for compliance with safety procedures and 5 Pillars.
  • Implement and support Quality initiatives throughout branch.
  • Through a combination of on the job experience and personal learning this person has developed into the key contact for related processes.
  • Responsible to meet and track Key Performance Metrics which may include transit time, dwell time, cost per mile, etc.
  • Be a TMS (WebOps/Cheetah Mobility) system super user.
  • Lead trainer for new hires.  In depth training to include:
    • Various product lines and compatibility
    • Procedures, workflow, and scheduling tools
    • Quality Assurance policies and procedures
  • Additional accountabilities include:
    • Processing incoming orders for materials, merchandise, or services
    • Informing customers of receipt, shipping, and delays
    • Handling urgent requests
    • Tracking inventory and maintaining accurate records
    • Review overdue shipment returns and partner with dispatcher to schedule the return
  • All other duties as assigned.

Work From Home: Not available

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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