Senior Orthopaedic Surgical Specialist in Virtual, Massachusetts at Stryker Corporation

Date Posted: 11/8/2019

Job Snapshot

Job Description

Senior Orthopaedic Surgical Specialist

Job Description

  • Provide effective technical consultative service to customers before, during and after routine and complex primary and revision surgical cases
  • Consistently ensure customer and patient satisfaction
  • Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
  • Provide inventory management and invoicing support to customers and branch operations
  • Train Stryker colleagues and customer’s clinical staff in the safe and effective use of product

Duties & Responsibilities

  • Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; effectively respond to customer queries and requests.
  • Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
  • Attend and support both routine and complex surgical procedures, including primary, revision and oncology products.
  • Effectively identify and troubleshoot product-related problems and/or issues related to a customer’s application of product.
  • Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
  • Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions and administrative processes according to Company procedures.
  • Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
  • Coach/train colleagues in the proper use of product and related field troubleshooting; interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
  • Provide product training to customers in both one-on-one and in-service settings.
  • Support sales initiatives by assisting with technology upgrades and by identifying features & benefits for Company and competitive products.
  • Successfully complete advanced training/certification program for Senior Orthopaedic Specialists and demonstrate proficiency in (a) major products across both the US Reconstructive and Trauma & Extremities portfolios, including revision and oncology products and/or (b) all products within a division’s portfolio, including revision and oncology products.
  • Maintain product/instrumentation knowledge and continuously enhance professional skills through internal training, external seminars and other available means.

Requirements

  • High School diploma.  Prefer Bachelor’s Degree in a technical field of study.

  • Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
  • 5+ years demonstrated service acumen in a Stryker position that includes direct customer interaction in a clinical setting
  • Demonstrated ability to comprehend and apply complex product specifications and approach Stryker/customer processes with high detail orientation
  • Demonstrated independent ability to reactively and proactively resolve complex problems with positive customer response
  • Demonstrated ability to  effectively communicate with a wide variety of individuals in high-stress environments; demonstrated ability to work within and positively contribute to a team
  • Demonstrated ability to coach/train both colleagues and customers in the proper use of product and resolution of technical problems in a patient care environment
  • Demonstrated proficiency in branch order and inventory management systems (WebOps), office systems (Microsoft Office) and record maintenance

Work From Home: Not available

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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