Senior Field Serviece Engineer in Seoul at Stryker Corporation

Date Posted: 11/24/2019

Job Snapshot

Job Description

Critical success factors / key deliverables:

 • Provide technical and repair support service for dealers and customers.
• Conduct product installation, and develop operation / maintenance guide for customers.
• Solicit and compile feedback from customers and build close relationship with them.
• Plan and Set up i-suite system in Hospital and provide after service and PM Service.
• Manage the spare parts and repairing tools.
• Maintain Service Report within 48 hours and Track for  necessary TS document to ensure quality assurance and report Technical Service Status to TS manager.
• Manage customer claim and report any critical issue to Quality Management Representative following by Corrective Action Preventive Action procedure and PI(Complaint)
• Provide TechCare service and repair support service for Dealers and customers and get feedback TS service performanace
• i-Suite project management for customers and dealers and support hospital facility construction.
• All products (Endoscopy, Instruments, Communications, Navigation) repairable without any supervision and provide on-the-job training/support to new team members.

Knowledge / Skills / Attributes  

Academic qualifications / degree & relevant prior experience: 
 • Degree holder in Medical Engineering or electrical engineering and related
• At least 3-5 years’ relevant experience in related area for 2-3 years gained in medical and healthcare industry preferred
• Basic knowledge in Bio- medical technology and electronic products
• Proficient in MS Office suite of products such as Word, Excel, Powerpoint

Key strengths / personal attributes for the role:
 • Able to develop clear & logical plans
• Excellent problem solving skills
• Good communications skills  
• High level of responsibility
• Proactive to support both internal and external customers

Work From Home: Not available

Travel Percentage: None


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