Senior Field Service Technician in Malmö at Stryker Corporation

Date Posted: 7/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Malmö
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/23/2018
  • Job ID:
    R400056

Job Description

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers. Due to the work experience acting as an interface between Technical Service Manager, Customers and Field Service Technician whilst always being a competent and reliable contact person.


Service Responsibility

  • Repair and check electronic / mechanical Stryker products
  • Do annual check and calibration according to MDR on customer site
  • Fulfill Service contracts with planned maintenances
  • Installation of Stryker systems on customer site (e.g. Integrated OR)
  • Software & Hardware Upgrades
  • Delivery of technical Training to internal & external

Reporting

  • Efficient and thorough documentation of service activities for internal and external reference
  • Scheduling of Customer visits in cooperation with Customer service
  • Ensure traceability of all field based Stryker products through reporting tools    

Sales Support

  • Give technical support to Product Managers and sales staff
  • Give technical support to Customers and Sales Department
  • Give IT support on certain instruments
  • Escalade opportunities and issues appropriate
  • Attend team meetings, deliver presentations to encourage team development

Working conditions

  • work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
  • Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Head office support

  • Ensure excellent follow-up on all customer initiated issues
  • Ensure service provided is invoiced if not under warranty

Team & Management support

  • Actively attend and lead projects in accordance with strategical management objectives

Education

  • Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Fluency in both spoken and written (technical and medical) English
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  • Good skills in local language

Experience

  • Minimum 4 years experience in medical electronics, combined with good mechanical skills
  • Minimum 2 years experience in the hospital environment and health care work
  • Good Stryker product portfolio knowledge
  • IT experience on administrative and technical level  

Competencies (skills, knowledge, requirements)

  • Service minded
  • Quality confident
  • Persistent
  • Good perception
  • Polite
  • Accurate
  • Positive
  • Loyal
  • Stress resistant
  • Time – management competencies
  • Conflict – management competencies


Work From Home: No

Travel Percentage: Up to 50%

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team