Senior Customer Service Clerk in Biberist at Stryker Corporation

Date Posted: 9/4/2018

Job Snapshot

Job Description

Your key responsibilities:

  • Provide Best in Class Customer Service managing large amounts of incoming orders via all potential channels (EDI, phone, mail, fax etc.)    

  • Identify and assess customers’ needs to achieve satisfaction

  • Manage various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders (related to consignment orders), consume and replenish order flows

  • Work with local Kitroom and local warehouse for kitplanning activities and daily shipments

  • Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system. Monitor open tasks and cases; manage the case (customer service complaints) closure and follow up with the other departments to provide a feedback on the root causes of the customer complaints, if needed

  • Work directly with Sales Reps / Product Managers and customers in relation to RMAs, investigation of traceability and regulatory factors.

  • Work with Supply chain for Back Orders or special requirements\order management of products centralized in Venlo

  • Close cooperation with other departments to ensure high service level of daily duties and requests (Sales, Finance, RAQA, CDC, Asset, Warehouse, Kit Room, Product Management, Supply Chain etc.)

  • Assist with month-end, quarter-end and year-end activities

  • Assist the Sales Reps in any cycle count processes (consignment or/and demo inventory, where applicable) to identify slow moving, overstock / redundant inventory

  • Pro-actively seek methods of improving the services provided by the department and to champion new ideas including support of testing innovative solutions / improvements

  • Auditing management: support internal and external audits with documentation and ad hoc analysis on specific key processes

  • Volunteer to take leading activities in engagement planning and performing regular updates with team members


What we are looking for:

  • Proven Customer support experience. At least several years of experience in the field or related area

  • Commercial education as industry or office merchant or any equivalent desirable

  • Familiar with CRM systems and practices

  • Advanced level or fluency in German, French and English

  • Italian a plus

  • Strong internal drive and motivation to make a difference and add value to an organization

  • Ability to work well independently within team and service oriented environments

  • Customer oriented and ability to adapt/respond to different types of characters

  • Excellent communication skills


Work From Home: No

Travel Percentage: Up to 25%

CHECK OUT OUR SIMILAR JOBS

  1. Customer Service Jobs
  2. Data Entry Jobs

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team