Senior Corporate Account Specialist in Virtual, Virginia at Stryker Corporation

Date Posted: 3/11/2020

Job Snapshot

Job Description

The Senior Corporate Accounts Specialist utilizes an array of technical, interpersonal and critical thinking skills to drive customer engagement and manage mid-level supply chain relationships within the responsibility for Stryker Spine’s National/Corporate and Pricing activities and others as assigned. 

  • Contract administrative support
  • Opportunity identification and account plan development
  • Communications with divisional sales and strategic sales teams
  • Multi-divisional initiatives coordination/communication
  • The Senior Corporate Accounts Specialist for National Accounts/Pricing will assist the Corporate Accounts Manager (CAM), VP and others in managing day-to-day operational needs with assigned customers, assist the CAM/VP/others with nationwide internal sales and pricing questions, follow-up, and support ad hoc divisional opportunities across the US.
  • This person will serve as the liaison between the CAM, sales teams, strategic sales and customer for issue resolution.   In addition, they will provide elevated programmatic focus, which may require customer engagement on-site to develop deeper relationships through delivery of a specific initiative(s).  This may include but not limited to providing supply chain analytics, pricing support, RFP responsibility and other key customer projects and needs within the organization, particularly as it pertains to business transactions and operations improvement.

What You Will Do

  • Assist with business analytics, communication with Supply Chain, reports, proposals/presentations, and contract management/ monitoring.
  • Develop a deep understanding of customer’s supply chain processes including new product introduction / evaluation process, capital allocation and distribution approach. 
  • Help to identify and execute product conversion and/or standardization opportunities to increase Stryker’s market share.
  • Engage with clinical operations and care providers in care environments, as required.
  • In coordination with the Corporate Accounts Manager/VP and others, act as an SME (Subject Matter Expert) point of contact to supply chain for questions or service-related issues.
  • Assist Sales in connecting pertinent supply chain project managers and other administrative personnel with clinical staff as needed to successfully implement contracts or support conversion activity.
  • Assist in the distribution of data and materials to supply chain for evaluations of new products.
  • Assist in the logistics, planning and execution of business reviews and other customer meetings.
  • Maintain knowledge base of product categories, equipment functionality, pricing and general product applications.
  • Stay current on customer goals and strategy as well as industry trends and market intelligence.
  • Adhere to hospital policies, standards, and procedures.

What You Will Need

  • Bachelor’s degree in Business, Marketing or related field
  • Master Degree in Business, Finance, Economics not required, but highly preferred
  • 4 years minimum of relevant experience required.  Medical device supplier or healthcare provider experience preferred.
  • Strong foundation in business operations, analytics and logistics
  • Possess excellent communication and inter-personal skills
  • Excellent time management skills with ability to use independent judgment effectively
  • Ability to work with clinical, sales and business personnel
  • Ability to analyze and resolve non-routine product issues using independent judgment
  • Ability to develop and manage dashboards, KPI’s and other key analytics to support and manage National / Corporate Accounts and Pricing
  • Excellent analytical, interpersonal, problem-solving and organizational skills
  • Work environment: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies
  • Flexibility to work unconventional hours as business dictates
  • Independent achiever in a customer-focused team environment

Work From Home: Remote

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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