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Sample Account Administrator in Kalamazoo, MI at Stryker Corporation

Date Posted: 2/8/2019

Job Snapshot

Job Description

  • Processes sample requests and sales while controlling sample inventories.
  • Will ensure all bids or contracts are coordinated for effectively, ensuring all appropriate documents, prices, bonds and signatures are obtained and/or complete.
  • Will train others on related functional area topics.
  • Will ensure the accuracy of the sales sample database with coordination with Information Systems.
  • Research avenues to better track samples and improve the efficiency of the sample process.
  • Provides consistent leadership through performance and relationships and by consistently going above and beyond on performance expectations
  • Subject Matter Expert (SME) along with ability to manage special projects
  • Responsible for the execution of business unit strategy to manage orders, and available product to achieve revenue and customer satisfaction objectives.
  • Responsible for managing trial pool orders and inventory including collaboration with key stakeholders.

Physical Requirements

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc. Generally involves sitting most of the time.
  • Must be able to communicate telephonically.
  • Must be able to review, understand, and interpret printed material.
  • Must be able to operate common office equipment (e.g. calculator, PC, fax machine, telephone, etc.)
  • Must have good visual acuity.

Mental Requirements

  • Must be able to read and explain detailed product information and/or ordering procedures.
  • Must possess an ability to prioritize work and keep detailed and accurate records.
  • Must be able to differentiate between & utilize different guidelines for different customer service scenarios.

Qualifications/Work Experience Preferred

  • Excellent verbal and written interpersonal communication skills.
  • Excellent independent judgment skills.
  • Effective analytical skills.
  • Demonstrated organizational skills.
  • Basic PC skills.
  • Must be able to work as part of a team. 
  • Must be detail-oriented and accurate in all work. 
  • 1-year customer service related experience.

Education/Special Training Required

  • High school diploma or equivalent required.
  • Previous customer service experience desired.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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