Robotics Customer Service Rep - 26106BR - EN in Fort Lauderdale, FL at Stryker Corporation

Date Posted: 4/14/2018

Job Snapshot

Job Description

Handle all incoming customer and field service calls, robotic part requests, complete order entry and in turn facilitate shipments and required returns productively and efficiently with minimal supervision. Provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites. Manage ECN and Quality requirements.
• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System
• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts.
• Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.
• Process QA complaints; creating RMA’s and execute RMA procedures when needed, including follow up of returns and processing replacement parts.
• Manage all system field upgrades through future CAPA’s and ECN’s for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.
• Manage logistics of capital sales equipment and maintain the movement of capital inventory.
• Manage movement of all inventory through our Distribution centers (Millstone and Kenco system).

Job Requirements

• 3+ years of experience in an administrative role prefererd
• Demonstrates ability to work independently and use sound judgment to exercise independent decision-making skills.
• Demonstrates communication and interpersonal skills – consistently focused on customer (internal/external) satisfaction.
• Demonstrates Knowledge and experience in shipments of products, both domestic and international highly desired.
• Demonstrates proficiency using MS Word, Excel, Outlook, and ERP systems.

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team