Representative, Customer Service in San Jose, CA at Stryker Corporation

Date Posted: 8/8/2019

Job Snapshot

Job Description

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Under minimal supervision ensures that customers receive the best possible service by handling a variety of pre- and/or post-sales functions.

Essential Functions:

  • Receives customer telephone calls and acts as a customer contact regarding pricing, scheduling and shipping.
  • Will process customer orders and determine status of existing orders.
  • Will provide product information, including technical, operational and/or repair part information.
  • May provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.
  • May prepare or update general and/or product specific information.
  • May train new and/or temporary employees.

QUALIFICATIONS:

  • 1-year customer service related experience.
  • High school diploma.
  • University and/or formal customer service training desired.
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force

     frequently or constantly to lift, carry, etc. Generally involves sitting most of the time.

  • Must be able to communicate telephonically.
  • Must be able to review printed material.
  • Must be able to operate common office equipment (e.g. calculator, PC, fax machine, telephone, etc.)
  • Must have good visual acuity.
  • Must be able to read and explain detailed product information and/or ordering procedures.
  • Must be able to analyze and resolve routine customer service related issues of a moderate to diverse

     scope using independent judgment.

  • Ability to prioritize work and keep detailed and accurate records.
  • Excellent verbal and written interpersonal communication skills.
  • Effective analytical skills.
  • Demonstrated organizational skills.
  • Basic PC skills.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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