Repair Technician in Flower Mound, TX at Stryker Corporation

Date Posted: 11/30/2019

Job Snapshot

Job Description

Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. 

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years’ experience.

  • Performs service of Stryker Communications products in depot level repair setting on surgical lights, surgical tables, and operating room integrations systems.
  • Troubleshoots and repairs complex technical issues that could not be repaired at the customer site on Operon Surgical Tables
  • Troubleshoots and repairs technical issue with Marketing demo equipment to include ORIS, Tables, and Booms and Lights
  • Provides next level support to field and call center service technicians
  • Troubleshoots and repairs complex electronic, electrical, and pressurized hydraulic systems
  • Provides data to pre and post market engineering teams for product and service development activities
  • Repairs equipment that has direct patient involvement
  • Maintains quality records pre and post servicing of equipment
  • Performs quality check on Stryker Communications products prior to returning the product to the customer


  • May work independently with guidance and tasking from Team Lead, Supervisor/Manager, and/or senior team members. 
  • Follows written procedures for troubleshooting and maintenance of mechanical and electronic systems.
  • Interacts with Technical Support and/or Engineering to resolve complex issues.
  • Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Service department.
  • May be involved with training for new hire personnel.
  • May interact with customers with regard depot level repairs to include the coordination of shipping product to and from the facility.
  • May interact with customers to explain what repairs are taking place on their products
  • Responsible for staying current with all SLMS training with none past due.
  • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
  • Assists with final quality inspection, assembly and production, and repair of marketing trial equipment as necessary.
  • Foster the cultural discipline for continuous improvement by identifying opportunities.
  • May be tasked to partner and collaborate inner-departmentally to enhance and develop products.
  • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
  • May be asked to routinely make a decision which may affect immediate operation and have a company- wide impact.
  • May conduct final inspection of repaired product prior to shipping to customers.
  • Other duties as assigned by manager.

Physical requirements

  • Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
  • Must be able to review printed materials.
  • Must have demonstrated fine motor skills.
  • Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, test and measurement equipment etc.).
  • Ability to work with large pieces of equipment.
  • Ability to work with and inspect small objects and/or tools.

Mental requirements

  • Effective reading and writing skills.
  • Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
  • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
  • Must be able to complete detailed documentation accurately.
  • Must be able to logically diagnose issues and systematically solve problems
  • Ability to complete detailed documentation thoroughly and accurately.
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
  • Strong interpersonal skills.

Skills/Experience required

  • 1-2 years installation, service, or production line experience with Stryker or 1-2 years industry experience with relevant field service experience.
  • Effective interpersonal and communication skills.
  • Must be able to communicate effectively with hospital staff, nurses and biomedical personnel.
  • Ability to prioritize issues.
  • Computer literate.
  • Functional with Microsoft Office including Excel, and Word.
  • Ability to learn new systems and technologies.
  • Basic electronic, hydraulic, and mechanical aptitude
  • Knowledge of video, audio and mechanical syste

Work From Home: Not available

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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