Project Associate, Customer Experience and Events - Maternity Cover in Carrigtohill at Stryker Corporation

Date Posted: 1/23/2020

Job Snapshot

Job Description

Key Areas of Responsibility

Project analysis duties and responsibilities:

  • Develops, designs and establishes reporting standards. Prepare a variety of reports covering project portfolio status, resource planning and other management reports.
  • Provide summary reports and metrics to monitor the performance and efficiency of R&D/NPD programs to ensure that overall portfolio execution is on target.
  • Measure project portfolio performance using appropriate systems, tools and techniques in order to monitor progress, identify and quantify any variances and communicate to the R&D leadership team.
  • Will contribute to building, maintaining and enhancing R&D systems, support tools and resources including the implementation of divisional and corporate web based online and automated R&D portfolio, project and resource management systems.
  • Provide support to BU, Functional and Project leaders in developing and planning project schedules. Assist in the initiation, conducting and coordinating of studies and analysis on resource allocation.
  • Improve predictability and timeliness of all projects
  • Ensure monthly Resource meeting takes place and data is accurate
  • Provide real value to functional, portfolio and project leads through accurate real-time project metrics and reports
  • Facilitate a productive and valuable monthly resource review for BU, Functional and Project leaders

Customer experience duties and responsibilities:

  • Provision of a world class customer experience for both internal and external customers
  • Conduct Customer Feedback/Evaluation Forms – hold feedback meetings with organizers of events
  • Maintain a comprehensive Customer Experience Program.
  • Develop agenda/brochure format for Customer Experience
  • Liaise with UCC / Assert on R&D and customer lab activities, including Specimen ordering and management 
  • Liaise with UCC / Assert on training for IC staff, create a rolling 3 – 6 month general and specific anatomy education program.
  • Recovery of all costs associated with customer experience program
  • Maintain and update as required, in conjunction with Assert an SOP for lab set up and logistics
  • Liaise with our legal team to create new or update existing contracts to manage capital equipment and maintenance agreements between Stryker/Assert/Techno/Others    

Administrative and event planning duties and responsibilities:

  • Provide administration support to Innovation Centre Leadership Team members when required
  • Will facilitate meeting agendas and prepares meeting minutes.
  • Will create process letters, monthly highlights, progress reports, and other materials (e.g. charts, graphs, etc.)
  • Will create and compile business reviews and other presentations on assigned topics or special projects as needed.
  • Inspire a purpose driven organisation by communicating information to all employees that is relevant, timely, exciting, fun and inspirational
  • R&D office management – Will coordinate meeting planning, travel planning, event planning, and calendar management. Will maintain R&D employee time and attendance records.
  • Will assist or plan, coordinate and manage non- routine projects and R&D events (cadaver labs, training workshops, customer visits etc).
  • Organize / plan / coordinate IC offsite and onsite events and other events associated with the IC team.
  • Timely meeting agendas, travel and logistics.
  • Calendar Management, no double bookings/ managing capacity

Qualifications Knowledge Skills

  • 3rd Level qualification in business studies, computer science qualification.
  • 2+ years administrative and business/project support experience in an R&D, engineering or technical marketing environment
  • Strong experience in project, event planning and coordinating a variety of events, meetings, etc. Must be able to plan, organize, and implement multiple concurrent tasks and projects. 
  • Certified training in project management is preferable.
  • Excellent interpersonal organization and communications skills. Ability to prioritize work and keep accurate, detailed, and confidential records.
  • ability to quickly learn new desktop and web based office software applications
  • Must be proficient in technical writing and able to generate and explain detailed proposals, guidelines and procedures. 
  • Must be able to create and effectively communicate detailed R&D, marketing / business plans / proposals
  • Must be very proficient in Microsoft Office, SharePoint and the ability to quickly learn new desktop and web based office software applications
  • ​Must be able to understand and work within complex divisional procedures and executive schedules
  • Self-starter with demonstrated efficient work methods, analytical & problem solving skills and ability to handle multiple complex tasks using independent judgement in a fast paced environment.
  • Experience of the Medical Device Industry or other highly regulated industry required with an in depth understanding of ISO 13485 and FDA quality system requirements
  • Knowledge of and ability to manipulate and create reports through MSPO, Power BI, Trello and other planning and capacity analysis software packages.

Work From Home: Not available

Travel Percentage: 10%

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