Physio-Control Field Service Representative II - Mobile/Pensacola - 27689BR - EN in Mobile, AL at Stryker Corporation

Date Posted: 3/13/2018

Job Snapshot

Job Description

Mid-level Field Service Representative responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers’ equipment with minimal supervision or direction. Contributes to revenue objectives through the sale of service agreements, parts and accessories to customers within individual territory. Maintains an organized, proactive system of territory management, utilizing current management reports and data provided. Evaluates and implements efficiency improvements in territory operation. Requires limited direct supervision from manager and works closely with Senior Field Service Representative to ensure district goals are achieved.

• Provides efficient effective repair and inspection of Physio-Control equipment and equipment of designated partners of Physio-Control.
• Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.
• Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc.
• Acts as a technical consultant for developing and nurturing customer relations; liaison between Physio-Control and the customer.
• Anticipates, plans, schedules, educates and fulfills customer requirements in a timely manner.
• Provides remedial training and support to Field Service Representative I and Associate Field Service Representative level representatives.
• Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales/service presentations.
• Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers and vehicle.
• Performs administrative duties to include service reports, contracts, market analysis and special reports.
• Performs other related duties as assigned.

Job Requirements

• Applied science degree or equivalent, directly related experience with major emphasis in field service or electronics or biomedical electronics, information technology or the satisfactory completion of a certified technical training program in electronics, biomedical electronics, information technology or equivalent program.
• Minimum 4 years’ combined experience in field service or maintenance and repair of electronic or biomedical equipment, information technology or closely related field.
• Prefer 5 or more years combined experience in field service or maintenance and repair of electronic or biomedical equipment, information technology or closely related field.
• Advanced certifications in information technology or biomedical management or process improvement preferred.
• Association of Advanced Medical Instruments (AAMI) certification preferred.
• Strong time management skills and work ethic.
• Proficient computer skills, i.e., Word, Excel, and Outlook.
• Demonstrates ability to develop contingency plans for most situations.
• Internal candidates must be proficient in all facets of the job.
• Must be able to lift 35 lbs.
• Must hold a valid driver’s license and maintain a good driving record
• Be able to frequently travel within territory
• Must provide 150 square ft. of home for shop/office space
• Frequently bends, stoops, twists, turns and works in positions using full body mobility
• Rotate on-call status
• Class III Medical Devices, highly regulated environment


  1. Maintenance Jobs
  2. Electrician Jobs

Join our talent network

JJoining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team