Orthopaedic Surgical Specialist - Albany, New York - 30223BR - EN in Albany, NY at Stryker Corporation

Date Posted: 4/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Consistently ensure customer and patient satisfaction
• Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
• Provide inventory management and invoicing support to customers and branch operations
Duties & Responsibilities
• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Effectively identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.
• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
• Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
• Support sales initiatives by assisting with technology upgrades.
• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Job Requirements

• High School diploma. Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.
• Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
• Demonstrated problem solving, interpersonal communication and teamwork skills, including the ability to deliver clear verbal messages regarding technical subjects
• Demonstrated ability to manage complex processes with high detail orientation
• Demonstrated ability to provide accurate, timely and effective customer service
• Demonstrated ability to utilize office systems (Microsoft Office)
• Prefer proficiency in order and inventory management systems


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