Operations/Sales Support Representative (Phoenix, AZ) in Virtual, Arizona at Stryker Corporation

Date Posted: 10/4/2019

Job Snapshot

Job Description

#11 Fortune 100 Best Companies to Work For in 2019

At Stryker, we help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognized as a great place to work. Our continued success means we are expanding our team.  We are looking for exceptional people who truly want to make a difference…. because at Stryker we do! This is your opportunity to join our team in Phoenix, AZ and play a vital role in the moments that matter most – the seconds, minutes and hours in which patients lives are changed forever. 

The Operations/Sales Support Representative (Team Member) delivers positive, simple, and complete customer experiences through accurate order entry, resolving customer requests, and providing proactive communication customers and sales representatives. This role also owns projects and does reporting to manage inventory, shipments, and customer order accuracy.

 In this hands-on role, you will:

Essential Duties & Responsibilities

•  Provide phone support for inquiries from sales and healthcare professionals located in Arizona and California

•  Provide support beyond standard hours as needed if call volume and/or workload require additional time

•  Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales

•  Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

•  Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing

•  Compile, review, and maintain data from, purchase orders, requisitions, and other documents

•  Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors

•  Determine proper storage methods, identification, and stock location

•  Prepare and maintain records and reports of inventories, shortages and/or shipments

•  Dispose of damaged or defective items following procedures

•  Issue or distribute materials, products parts, and supplies based on information from incoming requisitions

•  Cycle count inventory in various hospitals and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year

•  Understand and implement procedures to manage inventory shelf life and expired records

Qualifications and Work Experience Required

•  Knowledge of the medical device industry and hospital customer base preferred

•  Associates Degree or equivalent work experience

•  2-3 years customer or account management experience

•  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

•  Strong skills with office technology (e.g. Oracle, ERP systems, Access, Excel and Word.) and ability to utilize multiple platforms at once

•  Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools)

•  Strong problem solving and communication skills

•  Demonstrated phone skills; ability to maintain composure in stressful situations

•  Demonstrated customer service skills, including meeting quality standards for services

•  Must have excellent organizational, customer service and follow up skills

•  Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

•  Must have the ability to work flexible hours, as needed to support the business needs

•  Must be able and willing to work successfully in a team environment

Work From Home: No

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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