Operations Associate in Virtual, Michigan at Stryker Corporation

Date Posted: 10/6/2019

Job Snapshot

Job Description

  • Essential Functions:

  • Provides account coverage to ensure uninterrupted customer service.
  • Leads Customer Trialing of HIR Services.
  • May provide technical support in customer meetings for sales presentations, business reviews, or other operational interactions
  • Ensures effective surgical instrument repairs and preventative maintenance.  
  • Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other  Stryker employees and partners.
  • Effectively builds and maintains relationships and trust in both new and existing accounts.
  • Supports Regional and HIR leadership with daily operations, planning, and administration.
  • Supports national projects and continuous improvement initiatives.
  • Supports quality and lean initiatives by observing best practice utilization and communicating to RQA and Supervisor.
  • Supports onboarding, training and technical competency assessments of Repair Specialists 
  • Supports new customer assessments and workflow analyses
  • Supports the implementation of new customer accounts.
  • Communicates injuries, reportable occurrences and performance related feedback.
  • Provides Onsite Regional Manager and Supervisor with information from team leaders / specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
  • Adheres to all policies and procedures put forth in the sales code of conduct.
  • Up to 75% travel potential during implementations.


  • 3-5 years of applicable experience required
  • College degree required
  • Certified DOL Surgical Instrument Repair Journeyman
  • Must have proven competency in on the job training
  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Up to 80% overnight Travel Required
  • Must be able to review printed materials.
  • Must be able to communicate with large groups of people.
  • Must be able to communicate telephonically.
  • Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to generate and explain detailed forecasts, guidelines and procedures.
  • Must be able to analyze and resolve non-routine product issues using independent judgment.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent analytical skills.
  • Excellent interpersonal skills.
  • Excellent equipment problem-solving skills.
  • Excellent organizational skills.
  • Excellent Leadership skills
  • Demonstrates professional work ethic and attitude at all times.

Respects patient confidentiality.

Work From Home: Yes

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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