Medical Field Service Engineer in London at Stryker Corporation

Date Posted: 11/16/2020

Job Snapshot

Job Description

Job Title: Medical Field Service Engineer

Company: Stryker

Department: Medical

Location: UK - Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire

                                                                                                                                                                                                                                                            

The Job's Mission  

To play a leading role in supporting the on-site technical needs of Stryker customers. Perform scheduled preventative maintenance (PM) and complete repairs, as per Stryker’s standards and procedures, on medical equipment from Stryker’s Medical portfolio. The Field Service Engineer will be responsible for managing their own routine preventative maintenance schedule and will be responsible for conducting repairs on their territory. They will also be a requirement to commission and install equipment and to perform software and hardware upgrades on Stryker products. The Field Service Engineer will produce weekly reports to the Field Service Supervisor, will provide service reports to customers and will ensure traceability of work and Stryker products via Stryker reporting tools and software packages. The field service engineer will support other territories and team members as per business requirements. Collaborate with Sales, Customer Service, RAQA and technical support to ensure smooth service delivery, customer satisfaction and further growth of ProCare Service contracts. Build long term relationships with customers, subcontractors and team members to ensure responsiveness and superior customer service.

Key Activities & Accountabilities

Technical Services Responsibilities.

  • Preventative and corrective maintenance of medical devices (meeting of SLA’s)
  • Rapid response to breakdowns (meeting of SLA’s)
  • Completion of service reports, regular and on-time updates of work orders on the database.
  • Software and hardware upgrades
  • Commissioning and installation of equipment
  • Delivery of technical training to customers
  • Delivery of technical training to the peer group
  • Organize a customer products assessment and provide an assessment report
  • Maintain safe working practices within the Clinical and non-clinical environment
  • Maintain spare part stock wherever necessary
  • Maintain company assets such as laptops etc. & tools in accordance with company guidelines

Sales Team and Head Office Support

  • Build rapport and liaise with internal customers - RSM’s, local sales team and head office staff
  • Escalate opportunities and issues as appropriate and contribute to finding solutions.
  • Assist the regulatory bodies, RAQA department and customers to action product recalls, MHRA alerts, Field Safety Notices (FSN’s) and Field Action Notices.

Reporting

  • Produce regular reports for customers and Supervisors.  
  • Ensure traceability of all field-based Stryker products through reporting tools
  • Attend team meetings, deliver presentations and provide regular updates on assigned tasks.

Job Dimensions

  • Repair service levels
  • Responding to service issues
  • The profitability of the contract service business
  • Equipment ”up-time” metrics
  • Happy to travel covering a wide area.
  • Willingness to learn with long-term progression Opportunities

                                                                                                                                            

Authority 

  • Daily schedule and routine
  • Prioritization of critical service calls
  • Contract approval (technical services approval)
     

Education 

  • HNC in Electrical/Electronic Engineering or equivalent Qualification in Engineering, electronics, or medical technologies such as Biomedical Engineering is desirable.
  • Fluency in both spoken and written (technical and medical) English
  • Adequate IT-knowledge (Microsoft Office, Outlook, Oracle, PowerPlay, Impromptu)

Experience 

  • 1-3 years of experience in service/repair/testing of electrical/electronic devices combined with good mechanical skills
  • A minimum of 1-year experience in the Hospital environment or Healthcare Service industry is desirable.
  • Experience of working in a field service position, working within the clinical environment, working with complex medical devices and engineering experience will be appreciated.
  • Familiarity with the appropriate national and local regulatory standard
  • IT experience on an administrative and technical level                           

Competencies 

  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Work From Home: Field-based

Travel Percentage: 100%

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