Medical Device Billing and Invoicing Associate in Leesburg, VA at Stryker Corporation

Date Posted: 11/29/2019

Job Snapshot

Job Description

About Us:

In November 2018 Stryker acquired K2M, a global leader of complex spine and minimally invasive solutions headquartered in Leesburg, VA.

Today Leesburg is home to Stryker’s spine division which offers a comprehensive portfolio for orthopedic and neurosurgeons specializing in the surgical treatment of a broad range of spinal pathologies.

#11 Fortune 100 Best Companies to Work For in 2019

We help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognized as a great place to work. Our continued success means we are expanding our team.  We are looking for exceptional people who truly want to make a difference…. because at Stryker we do! This is your opportunity to join our team in Leesburg and play a vital role in the moments that matter most – the seconds, minutes and hours in which patients lives are changed forever. Our surgical sets contain the implants and the tools and equipment the medical professionals need to successfully complete the surgery and improve patient's quality of life. 

The Role:

The primary responsibility of this position is to ensure effective billing of products through customer remittance and that the business meets customer expectations in terms of invoice accuracy and inventory allocation. The position is responsible for managing daily customer communications and requests, troubleshooting the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems for spine sales agents and healthcare professionals in regards to invoices, sales reports, and accounts. They are responsible for accurate order validation and closing of the sales order cycle within Stryker guidelines and Quality Management System. The Billing Support Associate works in a fast paced, team oriented environment that partners closely with internal departments and external customers to provide optimum professional customer service to field sales agents, healthcare professionals, and employees; to maintain and enhance business. They must be detail oriented with a strong work ethic focused on providing a positive customer experience.

Essential Duties and Responsibilities: 

  • Data validation of Sales Orders in a timely, accurate, and efficient manner.
  • Manage daily customer communications and requests via the CRM, email, and phone.
  • Learn and assist with account infrastructure related to sales contracts and health system hierarchies while ensuring consistent data integrity across both CRM and ERP systems.
  • Learn common troubleshooting techniques for both the CRM and ERP system in relation to technical support for sales agents and healthcare professionals related to invoicing, sales reports, and accounts.
  • Learn the process for bill and replace and direct purchase orders from hospital customers for both implants and instrumentation. Be able to understand and convey the process to the Customer Care Logistics team in relation to shipping and billing. Build relationships with the Supply Chain and Reverse Logistics teams related to this function.
  • Continue to build relationships and perform customer outreach with healthcare professionals and sales agents to obtain and validate purchase orders for current and aging sales orders.
  • Efficiently validate sales orders for both logistics and invoicing with a high level of accuracy while meeting monthly deadlines.
  • Research credit/collection issues for a swift and accurate resolution. Report inconsistencies and findings to Accounts Receivable and process any necessary transactions. This includes developing a higher level of research related to billing issues while providing appropriate customer communications.
  • Become efficient with inventory allocation and resolving discrepancies.
  • Handle incoming and outbound calls with sales agents and healthcare professionals in a timely manner with professional phone etiquette. Ensure requests are resolved efficiently.
  • Research to your level of ability and seek management assistance when further escalation is required.
  • Process all tasks in accordance with relevant revenue recognition working practices and SOPs, while maintaining compliance with FDA, HIPAA and SOX regulations.
  • Expand education by attending product trainings, cross departmental trainings, labs, and external systems training.
  • Administrative duties that include document preparation and retention, faxing, mailing and information tracking.

Knowledge, skills, and abilities required:

  • Strong communication skills
  • Customer service focus
  • Detail oriented
  • Knowledge in an ERP and/or CRM system
  • Ability to multitask
  • Adherence to deadlines

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: Bachelor’s degree from a four-year college or university and a minimum of 2 years billing experience; or equivalent combination of education and experience. Exposure to product inventory and inventory processes. At least 1 year of experience in the medical device industry is preferred.

Language Ability: Ability to read, write and understand detailed work instructions and procedures. Ability to effectively and persuasively present information and respond to questions from managers, internal/external customers and the general public. Ability to address internal and external customer concerns in a calm, efficient, and proactive manner.

Math Ability: Ability to calculate figures and apply basic math skills.

Reasoning Ability: Must possess the ability to define problems, collect data, establish facts and draw valid conclusions, and apply critical thinking to tasks and requests.

Computer Skills: Proficient in Microsoft Office Suite Applications (Word, Excel, Access), Oracle / JD Edwards or comparable ERP system, and SalesForce or a comparable CRM system.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, depth perception and ability to adjust focus.

Work From Home: Not available

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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