Manager, Robotics Pre-Operative Planning in Davie, FL at Stryker Corporation

Date Posted: 2/13/2020

Job Snapshot

Job Description


The Manager, Segmentation Night Operations will manage Global Pre-operative planning strategy, function, and provide excellent customer support and user experience to all product end users.   Additionally, the Night Operations Manager will assist in the development of service opportunities to increase productivity, profitability, and overall customer satisfaction of the service organization. The Manager will be accountable and responsible for the business performance of the entire Segmentation organization. 

Additional responsibilities include, but are not limited to, the following:

  • Managed and led Global Pre-Operative Surgical Planning Team responsible for providing CT Segmentation and pre-operative planning services
  • Collaborated with other departments to ensure that current and future products met all service, quality and performance requirements
  • Developed service opportunities and strategy to increase productivity, profitability, and overall customer satisfaction of the service organization
  • Led resolution of customer satisfaction matters by providing solutions to complex product issues
  • Worked directly with engineering and QA/RA departments to resolve open complaint investigations
  • Developed and implemented Managing for Daily Improvement (MDI) system that fostered continuous improvement
  • Represented the end user throughout the new product development process and provided input to Product Management and Research & Development
  • Developed and maintained patient data transfer solutions for domestic and international Segmentation support
  • Build strategy across both R&D and commercial business for future next generation pre-operative planning needs

Qualifications and Work Experience

A Bachelor’s degree in Engineering, Science or other related discipline is strongly preferred. A Bachelor’s degree is required.  An MBA is preferred, but not required.  A minimum of 8 years work experience required. Previous leadership experience is preferred. 

Ideal candidates should also possess the following skills/experiences:

  • Demonstrated ability to drive team productivity, while maintaining high levels of quality, employee engagement and morale
  • Demonstrated leadership and interpersonal skills, with the ability to teach and coach individuals from diverse backgrounds with varying communication and technical skills.  Must be able to adapt to and coach others in an ever-changing environment
  • Demonstrated analytical skills with problem-solving and process improvement orientation
  • Prefer knowledge of Lean tools (i.e., Six Sigma, Visual Management, Value Stream Management)
  • Demonstrated communication (verbal and written), presentation, partnership and influence skills
  • Must be challenged by a team-based environment which places a high degree of emphasis on accountability for customer service levels, inventory management, cost reduction and quality/GMP compliance
  • Demonstrated proficiency in MS Software (including: Word, Excel, PowerPoint, Outlook, Access)

Work From Home: Not available

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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