Mako Product Specialist- Ontario in Vancouver at Stryker Corporation

Date Posted: 7/31/2018

Job Snapshot

Job Description

The Mako Product Specialist is responsible for providing clinical product support to all end users and on-site guidance and assistance during surgical procedures.  This role also conducts training, ongoing in-services, and delivers customer education to their assigned accounts.  In addition, this role provides feedback on product design to improve performance and customer satisfaction. 

Responsibilities

Individual Responsibilities:


  • Proactively collaborates with internal and external teams/departments to promote a culture of inclusiveness and cooperation
  • Responsible to live and drive Stryker’s values: Integrity, Accountability, People, and Performance

Functional Responsibilities:


  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment, and instruments to ensure ideal placement and precision.
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Provide complete reports and associated metrics to management, direct supervisor, and company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation and methodology improvements
  • Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to Marketing
  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
  • Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
  • Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.
  • Solve product problems for customers in an expeditious manner.
  • Provide case coverage at unassigned accounts.


  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
  • Collaborate with Sales Representatives and Marketing to increase public awareness.
  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
  • Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.

Conduct & Compliance


  • Abide by and support the policies set forth in the Stryker Code of Conduct
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

  • Demonstrated knowledge of customer service principles and processes
  • Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
  • Demonstrated problem solving and interpersonal communication skills
  • Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
  • Demonstrated detail orientation
  • Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word

Education & Qualifications

  • Prefer 2+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry)
  • Valid Driver’s license with good driving record
  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

Work From Home: Yes

Travel Percentage: Up to 25%

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