MAKO Product Specialist (Nanjing) in Beijing at Stryker Corporation

Date Posted: 9/8/2020

Job Snapshot

Job Description

Position summary:

Provides clinical sales support to all end users and provides on-site guidance and assistance during surgical procedures. Drives continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory to develop a referral base and increase procedural/implant volume. Drives case volume and site growth by translating clinical benefits of MAKO into the economic benefits. Obtains purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products. Provides training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with sales and other cross functional teams in selling the clinical benefits of the company’s products.

Essential Duties & Responsibilities: (Detailed Description)

  • Must pass MAKO course examinations and be certified by MPS within probation.
  • Provides surgeons and operating room staff with training and clinical/technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
  • Uses proprietary software to prepare pre-operative CT scans for use in conjunction with the company's Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning
  • Provides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements
  • Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager
  • Supports company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value
  • Trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the System, accessories, disposables and implants
  • Provides prompt and accurate complaint reports per the requirements of MAKO’s quality system
  • Solves product problems for customers in an expeditious manner
  • Provides case coverage at unassigned accounts as needed
  • Maintain current credentials as required by MAKO clinical training department
  • Develop and deliver training and education programs to Stryker peers.
  • Travel may vary 50% up to 80% depending on assignment

Education & Special Trainings:

  • Bachelor’s degree with a minimum of 3 year experience; combination of experience and education is acceptable
  • Excellent control of English (Speak, Read, Write, Use of computer and MS Office tools)

Qualifications & Experience:

  • Proven track record in sales, preferably with a surgical device company (Orthopedic preferred)
  • Knowledge of the Operating Room environment required

Physical & Mental Requirements:

  • Demonstrate ability to communicate with all levels of a medical department (Head of Dept., surgeons, nurses, surgical techs, central sterile processing techs, radiology)
  • Ability to work in a team oriented environment with excellent interpersonal and communication skills
  • High command, willing to take control
  • High 3D spatial awareness

Work From Home: Remote

Travel Percentage: 50%

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