Lead Repair Service Engineer (Hong Kong) in Taikoo Shing at Stryker Corporation

Date Posted: 7/11/2019

Job Snapshot

Job Description

The key responsibilities / outputs and its respective activities /input:

  • Follow documented internal procedures to repair Stryker equipment in a timely, efficient and cost effective manner.
  • Conduct Quality Inspection Procedures for all repaired equipment in accordance with detailed work instructions.
  • Ensure that all technical repairs and testing equipment is in compliance with corporate, ISO and local standards
  • Ensures that all Task Instructions & Operating Procedures for the Service Centre Technicians are up to date and in compliance with ISO and corporate principles
  • Service Centre personnel trained and accurate output of their work from a technical perspective is monitored and corrected where required
  • Quality standards maintained and absence of non-conformance reports by ISO auditors
  • Works within budget guidelines for the designated profit & loss account
  • Ensure that all key performance indicators for revenue, service job turnaround time and oldest orders are met
  • Managing the introduction of new capital products to the Service Centre – ensuring we are prepared to service from product launch and have a service and pricing strategy
  • Regular review of the Service loaner inventory to ensure it is aligned with installed product in the market and meets our customers’ needs

Functional Knowledge

  • Degree in engineering discipline with 10+ years as a repair service engineer; or an equivalent combination of education and experience acceptable.
  • Possess a very high degree of technical proficiency, excellent problem solving skills, and analytical ability.
  • Strong electronic and mechanical skills are required.
  • Good communication skills and the ability to deal effectively with customers are necessary.
  • Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
  • Understanding of robotics, experience selling products and services, multiple project and time management skills, and a working knowledge of Windows operating systems and office applications required.
  • Inventory management, including spare parts ordering and experience in invoicing and cost center management
  • Experience within a contract management environment
  • Advanced knowledge of basic computer systems including ERP & CRM
  • Ability to work independently and handle multiple projects

Key Talents

  • Must demonstrate strong sense of urgency and capable of functioning in a high pressure environment
  • Excellent problem solving & interpersonal skills
  • An analytical and logical approach to assimilating technical data and being able to impart such information to customers and repair technicians
  • Ability to understand complex repair processes and develop training for technicians and customers
  • Results-oriented with good negotiation & communications skill
  • Strong business sense
  • Demonstrated ability to build and maintain key business relationships internally and externally.
  • Demonstrated ability to work both collaboratively in a cross-functional and team-oriented environment

Work From Home: No

Travel Percentage: Up to 25%


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