Kit Booking Specialist in Newbury at Stryker Corporation

Date Posted: 7/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newbury
  • Job Type:
    Customer Services
  • Experience:
    Not Specified
  • Date Posted:
    7/10/2018
  • Job ID:
    R400276

Job Description

Main function of job:


This person will work directly with the other Kit Booking Specialists that sit within the Kits & Consignment Team, reporting to the Customer Logistics Supervisor, to take booking queries, check availability & arrange logistic movements of loan kits adhering to spend controls and the business priorities. There will also be the need to deal with email queries, run reports and invoice bookings.


In addition to this function employees are required to carry out such other duties as may reasonably be required.


Duties / responsibilities:


  • Taking bookings and STC orders from external and internal customers
  • Dealing with external and internal customer requests and queries
  • Generating invoices
  • Arranging credit notes
  • Handling of invoice queries from hospitals and territory managers.
  • Notifying Sales force of missing stock items before surgery
  • Replenishments of kits
  • Chasing purchase order numbers
  • Helping to deal with problem kits
  • Processing sale or return requests
  • Work with the inspection team to ensure close down at the end of each day and ensure all kits and orders are shipped in a timely manner
  • Liaison with couriers, hospitals and the Sales force
  • Run reports for salespeople on hospital usage, invoices, outstanding kits and ant other requests in which to support meetings with customers
  • Be an specialist in the departmental processes
  • Assist in achieving departmental and divisional KPIs and objectives.
  • Take responsibility for identifying areas of improvement and assisting in the implementation of actions relating to these.
  • Participate in projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized consignment levels
  • Assist the team in the departmental Q12 action plan and help drive engagement
  • Build and maintain relationships with other departments and communicate effectively to build rapport within the organization
  • Assist with inductions for new starters

Equipment / software packages used:                     

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Oracle
  • Danube


Working conditions:

  • Office environment
  • Qualifications / education required:
  • A Levels or higher



Any other particular aptitude / skill required


Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritising and organising workload. Problem solving skills and a great telephone manner are also vital to this role.


Competencies:

  • Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.
  • Relationship Builder – Builds and maintains relationships within the team and across the wider organisation
  • Excellent communication skills
  • Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately
  • Strong internal drive and motivation to make a difference and add value to an organisation


Your Customers/Suppliers & Your Position in the Organisation :


The Specialist will report directly to the Customer Logistics Team Leader of that specific department. They will not have any direct reports.


Your customers/suppliers will include but is not limited to other functional areas, sales & marketing functions, end customers, internal/external suppliers



Work From Home: No

Travel Percentage: None

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