junior kit booking specialist - 26333BR - EN in Formello at Stryker Corporation

Date Posted: 6/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Formello
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
    6/11/2018
  • Job ID:
    26333BR

Job Description


  • Managing the kit booking activities defining the shipment and the return of the loaner kit, informing Customer & field force regarding the back order status providing shipment due date.
  • Managing incoming phone call request & complaints from customers and field force.
  • Supporting the proper management and control of all resources / activities to increase the customer satisfaction & looking for opportunities to reduce freight cost on kit movimentation
  • Cooperating actively with the tender and Quotes function, with the Implants franchises, Operations, and Finance departments in order to ensure maximum synergy and business efficiency.
  • Supporting the proper management and control of all resources / activities to satisfy Customers.
  • Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).
  • Fulfill the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones.
  • Managing the replenishment of instrument parts in kits at customer
  • Managing material in pending by RCC and after return STC

Job Requirements

  • Past positions should involve working with people
  • At least one year experience in the same role
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge
  • interpersonal skills
  • Multi-task oriented
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • English

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