IT Sr Service Lead, Shared Services in Allendale, NJ at Stryker Corporation

Date Posted: 11/22/2020

Job Snapshot

Job Description

The IS Sr. Service Delivery Lead, Shared Services is responsible for design, configuration and testing activities for the Finance team and/or corresponding set of applications.  These responsibilities will be distributed across Projects, Release Cycles and Operations / RUN.  For RUN, the IT Sr. Service Delivery Lead is responsible for managing production support, maintenance, troubleshooting and issue resolution for Stryker US and International systems.  Additionally, the candidate will be responsible for the technical delivery of approved projects and/or changes to be delivered within a release cycle, and/or assist with providing technical support to new projects through the project management framework. The IT Sr. Service Delivery Lead needs to able to produce detailed technical documents, configure and/or develop within assigned applications and understand the overall design / architecture of a platform.  Communication within IT teams is critical for both day-to-day events and building out new solutions.   Works closely with System Integrator(s) and business counterparts to ensure alignment of key program activities and milestones for RUN and solution delivery. Oversees and ensures completion of all hypercare transition deliverables and knowledge transfer to moving into RUN support activities. Drives informed decision making for large cross-functional projects.

Essential Duties:

  • Perform activities following Stryker’s Software Development Lifecycle (SDLC) framework and processes
  • Monitors, reports and maintains status reporting for corresponding applications and actively works both incidents and process improvement plans.
  • Aligns on Technical Designs, Testing and Delivery of solutions for Release Cycles and/or new projects within the Finance Services application stack
  • Creates model for knowledge transfer activities from project teams to Run staff to ensure seamless transition of support
  • Manages and coordinates with external suppliers and application partners to ensure they meet their contracted deliverables, agreed upon timelines, and metrics.
  • Working with PMO, Delivery Leads, Process Leads, and Change management, develop standards, tools and systems to effectively and efficiently manage the support and minor enhancements of the Finance Services products across Stryker divisions, functions, and regions
  • Establishes Hypercare exit criteria metrics and ensures each division, function, and region are measuring pre and post “Go Live” success metrics before accepting into RUN support
  • Works closely with IT Service Delivery teams to ensure implementation of post-production support model and processes
  • Communicates with IT teams for both day-to-day events and building out new solutions
  • Ensures timely escalation and mitigation of issues and risks to ensure a smooth deployment process
  • Partners with the IT Governance team to ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to computer systems validation, SOX, and PM standards.
  • Develop and build robust integration with Infrastructure, Security, Governance, Service Delivery, etc.
  • Provide guidance and mentoring to other Delivery Leads, Solution Leads and Solution Analysts within the team or same project/program
  • Financial focus on delivering activities on budget, leveraging time on value-driven activities and ensuring external resources meet contractual deliverables.
  • Special projects/assignments as required

Education & special trainings:

  • Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, or equivalent technical field of study required.
  • Master's degree in MIS, MBA or related disciplines preferred.
  • Coupa certification preferred.
  • ITIL certification preferred.

Qualifications & experience:

  • Minimum 7 years of professional experience required, with at least 5 deploying or delivering Finance Services solutions preferred.
  • Prior experience and demonstrated understanding of Finance Services or other complex business, etc)
  • Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required
  • Ability to maintain strong relationships within Stryker Divisions and geographies
  • Ability to consider upstream and downstream process impacts and implications
  • Exhibits acute business acumen and understanding of organizational issues and challenges
  • Versatility and willingness to work with constantly changing priorities with enthusiasm
  • Experienced in enterprise solution methodologies, preferably in both traditional waterfall and agile approaches preferred.
  • International experience and/or exposure working in other business functions preferred
  • Knowledge of Lean, ITIL, PPM, PMO, etc. standards and processes preferred
  • Demonstrated ability to communicate effectively with Senior Management
  • Must be able to generate, explain, and present detailed schedules, objectives, reports, and other documentation accurately
  • Demonstrated ability to work cohesively across a cross functional and matrixed organization
  • Strong data analysis and problem-solving skills
  • Ability to drive initiatives and projects independently from start to finish
  • Strong knowledge of Excel Advanced, PowerPoint presentations, Word documents, Access DB, MS Project Suite (MPP/Visio/etc.)
  • Exceptional written, verbal and presentation skills to a diverse set of audiences

Physical & mental requirements:

  • Demonstrated strong communication and influencing skills – oral, written, listening, executive presentations
  • Execution & Delivery Focus. Ability to understand, interpret and translate emerging trends, future visions and strategies into executable programs and projects that align to the current state architecture and business environment. The incumbent will be results oriented, able to design and deliver rapid solutions for the team.
  • Demonstrate ability to work in and deal with ambiguous situations
  • Driven and results oriented. He/she will be required to drive results and integrate effectively into the culture. The successful candidate must possess the blend of confidence and humility while driving to achieve results and meeting committed timelines.
  • Demonstrated ability to guide the business towards optimal solutions
  • Experience in identifying opportunities for process optimization, process redesign, or development of new process/policies

Work From Home: Not available

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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